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Student Administration and Library Services Full time, ongoing position at our Hawthorn campus Attractive HEW6 salary and benefits with flexible working options About the Role We have an exciting opportunity for an Enrolment Specialist to join our vibrant and fast paced Student Administration and Enrolment Services team.
A key part of this role is to build strong working relationships with academics and teaching staff, be embedded in the business units and develop deep knowledge of course structures, study plans and award requirements to ensure student course enquiries are handled in a professional and timely manner.
You will also provide detailed and specialist course and study planning advice to students.
Whilst a large proportion of student course enquiries are responded to by staff at studentHQ or the Current Student Enquiries teams, queries requiring more detailed knowledge of course structures or those that are more complex in nature, will be 'warm transferred' to the Enrolment Specialist.
At times you will be required to work flexibly across Student Administration and Library Services to support operational needs and to facilitate staff development opportunities.
About You To be suitable for this role you will need to have experience in the below key accountabilities: Significant experience in the coordination of student client services functions and demonstrated ability to deliver high quality services to a range of stakeholders.
Excellent organisational and time management skills and the ability to establish and communicate clear priorities from competing demands.
Demonstrated knowledge and understanding of Vocational Education, Higher Education and foundation administrative process and legislative requirements.
Excellent attention to detail ensuring a high level of accuracy in organisational matters and written materials.
Excellent interpersonal, written and verbal communication skills including the ability to provide advice and support to staff, students, and internal and external stakeholders.
Demonstrated commitment to excellence in the provision of customer service, quality and the promotion of a culture of continuous improvement.
Analytical and problem-solving skills with a demonstrated ability to investigate and make informed decisions regarding complex issues.
Demonstrated capacity to conceptualise, develop, review and maintain significant policies and procedures.
High level ability and skills in the use of Microsoft Office software packages including word processing, spreadsheets and databases.
Demonstrated ability to learn and use effectively a variety of other computer software packages such as the University's Student Management System.
Qualifications Degree with subsequent relevant experience; or extensive experience and specialist expertise or broad knowledge in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training About Swinburne University of Technology Swinburne Horizon 2025 draws upon our understanding of future challenges.
With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it.
We are committed to a differentiated university proposition in education and research, so that: Every Swinburne learner gets a work experience Every Swinburne graduate gets a job Every Swinburne partner gets a tech solution Swinburne is the prototype of global best practice The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.
To Apply Please submit your CV and cover letter addressing your suitability for this position.
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Please Note: Appointment to this position is subject to passing a Working with Children Check.
If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on ******.
Applications Close: Sunday 21 July 2024, at 11.00pm Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.
Equity and Diversity Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives.
For further information on all our initiatives visit our Equity & Diversity website.
We welcome and encourage applicants from diverse backgrounds to apply.
We are committed to making the recruitment process fair and equitable for all our candidates.
If you have specific accessibility or support requirements please contact ****** Aboriginal and Torres Strait Islander Applicants We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.
For any support please contact ****** or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan Victoria's Commitment to Action: Improving international student employment outcomes As a signatory to Victoria's Commitment to Action, Swinburne seeks to remove barriers to international graduate employment.
We welcome and encourage applications from international graduates.
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant (#LI-SW) Click here for Position Description Opens in new window How to apply: Start your application by clicking the "begin" button.
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