Join the # 1 Customer Experience team (2021 & 2022)Chadstone Campus onsite parking, close proximity to public transportTHE OPPORTUNITY Salary: $57,369 - $61,947 per annum pro rata + 11% super + leave loading (dependent on qualifications and experience)
Time Fraction: Full Time or Part Time. Multiple positions are available.Location: Chadstone campus.
WWCC: Appointment to this position is dependent on obtaining and maintaining an 'employee' Working with Children Check.
Position Status: Ongoing contract of appointment with a 6-month qualifying period
The Student Recruitment Centre provides a progressive, diverse, collaborative, supportive working environment. The department is currently seeking applications from customer service stars. As an Enrolment Officer, your role primarily involves guiding prospective student applications seamlessly through to the enrolments.
You will oversee all inbound phone, email, web-based, and live chat inquiries following Holmesglen's service level agreements (SLAs). As a collaborative team player, your strong written and verbal communication skills will be put to great use, along with your excellent interpersonal abilities that enable you to work effectively with a diverse range of individuals.
If you have experience in student enrolment or administration or are willing to assist students in achieving success in their career goals, this opportunity is for you! Apply now and become a pivotal member of the Student Recruitment team at Holmesglen!
ABOUT YOU Diploma of Business Administration or tertiary qualification in business, administration or related field.Customer service and office administration experience including experience in dealing with a broad range of people, face to face, telephone and email.Experience in a TAFE or similar educational institute, and in the provision of course and enrolment advice would be desirable.Highly developed interpersonal skills, verbal and written communication skills with high attention to detail.Demonstrated proficiency in the use of the MS Office products, internet-based applications and database management software and systems. Knowledge of student administration and systems would be an advantage.Excellent organisational, time management and administrative skills.ABOUT US Holmesglen is a leading education provider, valued by local and international learners, industry, and the community. We are recognised for innovation in education and training, applied research, creativity, and entrepreneurship. Our open, collaborative, and quality-driven culture inspires learners and staff to excel.
OUR COMMITMENT TO YOU Holmesglen is committed to continuing to provide a safe workplace and has put systems and support in place for all our employees to work and deliver safely and flexibly.
Holmesglen is a child-safe and equal-opportunity employer. We are dedicated to attracting, retaining, and developing our people. We value diversity in our workforce and encourage people from all backgrounds, abilities, and identities to apply for roles within our organisation, including the Aboriginal and/or Torres Strait Islander community. We provide our staff with:
Employee Assistance ProgramProfessional and career development opportunitiesOnsite parking and close proximity to public transport14 weeks of paid parental leaveFlexibility to achieve work-life balanceOpportunities for allWe commit to responding to every applicant.
Employees attending certain workplace settings, including health and care facilities, may be required to be meet mandatory vaccination obligations.
TO APPLY For further information relating to this opportunity and to view the position description, please click here .
All applicants must attach a Resume and Cover Letter addressing the Key Selection Criteria (located on the last page of the Position Description). Please note, incomplete applications may not be considered.
Applications close 11:59 pm Wednesday, 26 th June, 2024 If you require specific support to apply for this position, please contact the Human Resources Department on 03 9564 1813 and we will work with you to identify the best way to assist.
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