Enquiry Team Leader

Classification: ANU Level 6/7 (Administration)Salary package: $91,362 - $105,165 per annum plus 17% superannuationTerms: Full time, Fixed Term (up to 14 months)
Dynamic call centre leadership roleEngaging and vibrant teamAward winning focus on customer excellencePosition overviewThe Enquiry Team Leader reports to the Associate Director Future Students, Domestic. They lead the team who will be the first point of contact for future student enquiries and will ensure phone, email, web or live chat enquiries. The Enquiry Team Leader will provide high quality advice on a wide range of future student experience activities, policies, procedures and guidelines and assist with the coordination of future student initiatives to support the achievement of the University's strategic goals. They will work closely with other members of the Future Student Experience team and with the relevant Central Divisions and Colleges, liaising with and providing services and advice to a wide variety of stakeholders.
Application informationIn order to apply for this role please make sure that you upload the following documents:
A statement addressing the selection criteria.A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.Other documents, if required.Applications which do not address the selection criteria may not be considered for the position. Please note: The successful candidate must have rights to live and work in this country and will be required to undergo a background check during the recruitment process. An offer of employment is conditional on satisfactory results.
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