At Pact, our vision is to lead the Circular Economy through innovative Packaging, Reuse and Recycling solutions.Operating across the whole Circular Economy, we deliver diverse and innovative sustainable solutions for an extensive range of trusted brands.
Job Description About this opportunity
The primary goal of the End User Computing (EUC) Engineer is to provide efficient, effective, and prompt delivery of IT site-based support services.
The responsibility includes managing Business-as-Usual Desktop and End User Devices across Australia.
The goal is to handle all daily incidents, service requests, and project requests within the stipulated SLA, ensuring a high level of user satisfaction.
Your key responsibilities will be to:
Provide timely level 2 technical support and troubleshooting for end-user hardware and software issues.
Manage and maintain end-user devices, including desktops, laptops, mobile devices, and peripherals etc.
Collaborate with the broader EUC team to provide global support to users within the organization.
Provide support to users through both remote and in-person channels.
Deploy, configure, and update software applications and operating systems.
Collaborate with the IT Security team to ensure end-user devices are secure.
Oversee and coordinate projects given to the End User Computing team.
Occasional interstate travel maybe required Your skills and experience
To be successful in this role, you'll have:
3+ years of experience in end-user computing or IT support roles.
Strong knowledge of Windows 11, macOS, iOS and Android operating systems.
Experience with endpoint management tools such as Intune and Azure AD.
Proficient in Office 365, MS Teams, and Zoom rooms systems.
Understanding of site server and network infrastructure.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Familiarity with warehouse/manufacturing environments is a plus.
You must have a valid Australian Driver's License and ownership of a car (you will be reimbursed with fuel expenses from the company to the sites required) Qualifications Bachelor's degree in computer science, Information Technology, or a related field.
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