Employee Relations Case Manager
Entity:
Australia Post Location:
Brisbane or Melbourne Work Type:
Permanent Full Time Opening Date:
26-Sep-2024 Description & Requirements Help us deliver like never before Australia Post is delivering like never before.
From the vehicles that we drive, to the small businesses that make our communities thrive.
We're delivering for the environment, for our communities, for our customers and for our people.
We're moving forward and we want you to come along for the ride.
About the opportunity
The ER Case Manager is a key role within the Case Management team, providing guidance, support, investigation, and representation on complex and medium/high risk cases, queries, and investigations raised through the Employee Relations team or People Services.
They are responsible for the coordination, tracking, and completion of cases with leaders, case management personnel, and legal teams.
What you'll deliver with us
The core purpose of this role is to conduct case management and coordination of all activities associated with employee-based investigations including Harassment, Discrimination, Bullying, Whistleblower, Managing Director Complaints, Alcohol and Drug escalations, and standard ER case investigations.
You'll also
Be responsible for case management and supporting investigations for people leaders and employees.
Provide expert advice, case coordination, and review of recommendations for all ER activities, including providing feedback to improve knowledge and resolving any issues identified through the process.
Align with the investigations framework and toolkit that ensures investigations in relation to alleged misconduct are trauma-informed, human-centric, and conducted to the highest standards of procedural fairness.
Provide targeted interventions and support offerings to identified areas of the business requiring further support and advice on matters.
About you
You will be someone with a high level of influencing skills to ensure resolution is reached when managing cases.
You will also be able to demonstrate how attention to detail is a key trait of yours when managing cases and ensuring accuracy of information and data within formal reports.
You'll also need
Experience in end-to-end case management.
Experience in providing advice and guidance on workplace investigations including in relation to Harassment, Discrimination, and Bullying.
Ideally, experience running an investigation process yourself would be favorable.
Experience with key external bodies including Fair Work Commission.
Navigating the industrial landscape to effectively manage cases.
Conducting a sound investigation by demonstrating critical thinking (analyze, interpret, evaluate) and making a judgment.
Supporting People Leader capability development for investigations.
How we'll deliver for you
Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
We deliver on our values of Trust, Inclusivity, Empowerment, and Safety every day.
They're the TIES that bind our team together.
Flexible working, across head office and facilities across the network.
We're delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live, and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life.
We encourage applications from people of all ages, genders, and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+, and Refugees.
We are one of the largest organizations in Australia to successfully achieve Disability Confident Recruiter status.
We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.
If you have any questions about accessibility, please contact our Diversity & Inclusion team on
See and hear more about what it's like to work in business support with us:
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