Overview Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator.
We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations.
We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding.
It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.
Based in our Darwin office and within a dynamic and collaborative team, this is a unique opportunity to bring your existing expertise or transferrable skills to a truly rewarding role until the end of 2024.
Additionally, you will be supported by our specialist Communities of Practice for Claims, Return to Work, Injury Management and Mental Health.
How you'll make an impact Act as the first point of contact for injured workers, employers, medical practitioners, etc for all matters regarding a workplace injury claim; Conduct risk assessments and triage of claims severity to ensure barriers are identified and appropriate strategies implemented; Coordinate the claims lodgement process, ensuring key information is obtained from stakeholders to support the timely determination of a claim and requesting additional information where required; Undertake liability determinations for new, secondary or reopened claims in accordance with the relevant information and information at hand; Calculate Normal Weekly Earnings (NWE) for claims; Document relevant information from initial claims lodgement summaries to support a warm handover to Claims teams.
About you A passion for helping people, with experience in administration or customer service.
A background in workers compensation, claims or other related discipline would be highly regarded; Highly developed communication skills, with the ability to engage at all levels of organisation and with a varied set of stakeholders; A proactive and holistic mindset; Exceptional time management and organisational skills, with excellent attention to detail; Empathetic and enthusiastic, with a strong sense of team and collaboration; A resilient attitude.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.
We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Compensation and benefits
