About the Client: This leading Federal government agency supports Australian's in achieving their goals and helps them to live a better life.
Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role.
This agency is known for having a great culture across different teams and have excellent office locations.
This is a great opportunity for an EL1 Service designer to join this busy team for a short-term temporary assignment.
About the Role • Leading, researching and identifying insights contributing towards Agency understanding of information.
• Conducting qualitative and quantitative research.
• Overseeing, creating and documenting current state service through design and research, identifying current participant and staff experience and business processes.
• Leading and managing process design improvement including evaluating proposed solutions and design at both a conceptual and tactical level.
• Advocating for the voice and experience of participants and stakeholders through work processes.
• Leading and facilitating design-thinking sessions with service users, designing and testing future experiences.
• Applying in-depth knowledge of the role and functions of the agency and the related impacts across work areas.
• Overseeing end-to-end service experiences, ensuring changes are based on participant and staff need and are consistent for all users across different touchpoints.
Skills required: Journey mapping Systems thinking Stakeholder engagement Strong organisational skills User research and analysis Report writing User research and analysis Prototyping and testing Data analysis and synthesis Workshop facilitation, understanding of co-design Benefits ASAP Start Date pending clearance Temporary assignment until end of June 2025 Full-time hours, Monday to Friday $602.55 per day + Super Multiple locations available: Richmond, Surry Hills and Newcastle Applications close 26/11/24 *** Please note the successful candidate for the role must hold Australian Citizenship and be willing to complete federal police check ** Email ****** At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome.
We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion