EL 1 - Business Applications Support Manager Position Overview
Reporting to the Director, Applications and Data, the Business Applications Support Manager is responsible for overseeing the maintenance of software that underpins the Courts' business goals and operations. The role leads a team of systems analysts and business analysts to ensure the smooth functioning of Court applications, addressing issues as they arise, and continually improving processes through effective service management.
The Business Applications Support Manager will work closely with other teams, including Strategic Applications, Database and Development, Infrastructure, Cyber Security, IT Service Desk, Digital Court Program, external vendors, and the wider entity to ensure business requirements are gathered accurately and issues are resolved to the satisfaction of the customer.
Key Duties and Responsibilities - Ensure sufficiently resourcing, training, and cross skilling.
- Enabling support coverage within business hours
- Resolve all support requests within the Service Level Agreement requirements.
- User requirements are well captured and documented.
- User stories are quality assured.
- Release timeframes are met.
- The Test manager in the provision and maintenance of test cases and automated test cases related to these updates.
- The Release manager to coordinate releases through environments to Production.
- The Implementation managers to ensure strategic delivery of future capabilities.
Position Overview
Reporting to the Director, Applications and Data, the Business Applications Support Manager is responsible for overseeing the maintenance of software that underpins the Courts' business goals and operations. The role leads a team of systems analysts and business analysts to ensure the smooth functioning of Court applications, addressing issues as they arise, and continually improving processes through effective service management.
The Business Applications Support Manager will work closely with other teams, including Strategic Applications, Database and Development, Infrastructure, Cyber Security, IT Service Desk, Digital Court Program, external vendors, and the wider entity to ensure business requirements are gathered accurately and issues are resolved to the satisfaction of the customer.
Key Duties and Responsibilities
- Ensure sufficiently resourcing, training, and cross skilling. - Enabling support coverage within business hours - Resolve all support requests within the Service Level Agreement requirements. - User requirements are well captured and documented.
- User stories are quality assured.
- Release timeframes are met. - The Test manager in the provision and maintenance of test cases and automated test cases related to these updates.
- The Release manager to coordinate releases through environments to Production.
- The Implementation managers to ensure strategic delivery of future capabilities. Selection Criteria Eligibility
Employment with the Court is subject to the conditions prescribed in the Public Service Act 1999, specifically:
1) Australian citizenship – the successful applicant must hold Australian citizenship.
2) Security and character clearance – the successful applicant must satisfy a Police Records Check, and may also be required to complete security clearances during their employment.
Contact Officer
For more information contact Tim Goodwin, Director, IT Applications & Data, by email Position description WORD Opens in new window
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