EL1 Assistant Director Major Incident ManagementFull timeCurrently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.A new role awaitsAre you enthusiastic about leading a highly skilled and diverse team, managing major incidents efficiently? We have an exciting leadership opportunity available in the ICT Services Branch at EL1 Assistant Director Major Incident Management.The ICT Services Branch is responsible for supporting all ICT systems and infrastructure excluding the primary business applications such as SAP CRM and Salesforce CRM. The branch provides support and ICT services to Agency Staff and Partners. This includes the design, build, and maintenance of ICT applications, infrastructure, and hardware. The branch manages the relationship with Services Australia and other external ICT service providers within the agreed service levels, providing ICT Support to Agency Staff and Partners, transitioning and managing new ICT services that are not supported by Services Australia and improving ICT services to meet business requirements.Where you can add valueThe EL1 Assistant Director Major Incident Management is responsible for providing detailed technical, professional, policy, operational support and advice in relation to major incidents. Where required, the role will coordinate and assist in the strategic planning, program and project management and policy development that support the NDIA's objectives to "build a world-leading National Disability Insurance Scheme."You will have the opportunity to work on a diverse range of tasks, including, but not limited to:Ensuring effective, contemporary and agency appropriate policies, processes and guidelines are in place and maintained.Undertaking associated reporting including major incident briefs, post major incident review reports and other reporting requirements.Communicating effectively to a variety of stakeholders with differing levels of ICT knowledge.Participating in the Major Incident On-call as required.Working with stakeholders to develop new processes and improvements to current processes.Providing guidance and prioritising competing and often urgent requests in a professional and efficient manner while maintaining high work standards.Enough about us, let's talk about youOur ideal candidate has extensive major incident management experience with analytical thinking and problem-solving being some of their key skills. They will have demonstrated leadership experience and skills with an innovative approach that will inspire their team members to strive for the best outcomes. Demonstrated experience in building and maintaining meaningful relationships with external and internal stakeholders at all levels to drive positive business outcomes is pivotal to be successful in this position. If this sounds like you and you are passionate about major incident management and leading a technical team, we encourage you to apply.In line with NDIAs values and mission, all applicants should have a positive and contemporary attitude towards people with disabilities and a comprehensive understanding and knowledge of disability and its impact on individuals.Your NDIA ExperienceWe work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud.You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians. You will have access to higher superannuation and above market leave entitlements as well as working conditions that support a positive work-life balance.While this role is ideally performed from ACT - Deakin, NSW - Surry Hills, NT - Darwin, QLD - Brisbane, SA - Adelaide, TAS - Hobart, VIC - Geelong, VIC - Richmond, WA - Perth or WA - Rockingham, remote working arrangements may be considered. We intend to fill this vacancy in an ongoing capacity, however non-ongoing roles up to 12 months may be offered. A merit pool will be established that may be used to fill similar positions (ongoing and non-ongoing) within the next 18 months.Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.Applications for this role close at 11:30 PM (AEST) on 3 October 2024.NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.
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