Adina Hotel Darling Harbour, 55 Shelley Street, Sydney, New South Wales, Australia Req #2893
Monday, 30 September 2024
We're looking for a people guru; think Gandhi meets Oprah.
We know you're so much more; occasional peacemaker and professional problem-solver is certainly part of the job, and we guarantee everyone will want to talk to you!
As Duty Manager at Adina Apartment Hotel Darling Harbour, you're pitch perfect when it comes to understanding and exceeding guest expectations - whether staging a TED Talk, leading the search party for a lost teddy or welcoming VIPs.
Of course, in your book, that means every person who walks through our doors, from all walks of life… your team of go-getters included.
Your responsibilities include but are not limited to:
Lead the daily operations of the hotel and be the go-to for the front office team members.Encourage team involvement, initiative, and a focus on continuous improvement.Coordinate tasks for each shift and delegate to Receptionists accordingly.Ensure smooth sailing of the daily check-in/check-out process, use of guest names, CRM, and correct cashiering procedures across F&B outlets (where applicable).Conduct daily team briefings to share hotel activity e.g.
VIPs in house, group movement, promotions, guest feedback.Know all the room types, rates, and hotel services – ready to 'sell'!Assist guests with special requests (e.g.
wake-up calls, transportation, event tickets, restaurant, airline reservations) and ensure they're followed through.Resolve guest complaints promptly, efficiently, and always with a smile!Keep the 'Guest Services Directory' in the Property Management System (PMS) accurate and up to date.Ensure seamless transition to night shifts with effective communication and handover.Report on up-to-date financial/yield reports regularly or ad hoc.Handle reservation requests efficiently and friendly.Understand and adhere to TFE hotels credit and account procedures.Audit the daily activity of all Front Office and Food & Beverage (where applicable) operations.Assist with team rosters for effective coverage whilst maintaining cost effectiveness.Get involved with recruitment, performance reviews, and performance management as needed.Keep your Manager informed of any problems and unusual matters.Maintain cleanliness and tidiness in the lobby, front desk, and F&B outlet (where applicable).This isn't an exhaustive list – your Manager may have other reasonable tasks or instructions on occasion.Base Salary between $73,000 to $74,000 per annum
Are you ready to dive in and find more?
You deserve it.
---------------------------------------------------------- Life at TFE is brimming with possibility.
We're the only international hotel group headquartered in Sydney, and we're looking for passionate people ready to dive in and move with us.
Today, we have seven brands, with 69 hotels, in six countries… and we're not stopping there, with 20 new hotels underway and more in the pipeline.
Everyone at TFE is invited to take ownership and help shape our future.
If you're authentic, flexible, and talented, you'll find more than you expected, and we'll support you every step of the way.
#J-18808-Ljbffr
