The National Hotel and Old Courthouse in Fremantle are seeking a proactive and efficient Duty Manager to oversee daily operations and ensure exceptional customer service within our organisation. The Duty Manager will be responsible for managing staff, handling customer enquiries and issues, and maintaining a smooth workflow during shifts within two different venues. This role requires strong leadership skills, excellent problem-solving abilities, and a customer-centric approach.Key Responsibilities:Supervise daily operations during scheduled shifts, ensuring efficiency and adherence to company standards.Manage and motivate a team of employees, providing guidance, training, and support as needed.Handle customer enquiries, comments, and complaints promptly and professionally.Ensure all team members are delivering excellent customer service and adhering to company policies.Assist in onboarding, training, and evaluating staff performance.Implement and enforce company policies and procedures.Greet, serve, and check-in/out hotel guests.Cash control, cashing up, and daily reconciliation of takings.Skills and Qualifications:Proven experience in a supervisory or managerial role.Willingness and ability to work in two different venues.Excellent leadership and communication skills.Strong problem-solving abilities with a proactive approach to resolving issues.Ability to remain calm and composed under pressure.Proficient in Microsoft Office and other relevant software applications.Strong organisational skills and attention to detail.About Our Company:The National Hotel is iconic in Fremantle with its beautiful heritage listed building on the corner of High & Market Street. With 12 individually appointed hotel rooms, our ground floor bar offers live music every day of the week, with bands on the weekends. The first floor bar & restaurant boasts wrap-around balconies and an open-planned casual dining setting. We also have Fremantle's only rooftop bar, offering premium drinks and 360-degree views of Fremantle. All of these areas will be under your supervision as Duty Manager.Old Courthouse is a diverse venue boasting both storied heritage and family-friendly outdoor space within one area. We pride ourselves in delivering fantastic customer service, wholesome food offerings, and a vast range of beverage options. Old Courthouse is always putting on events such as tribute nights, themed dinners, and even hosting wedding ceremonies!If you are serious about hospitality, thrive under pressure, and want to diversify your career working in two different venues simultaneously, apply now!Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a duty manager?
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