Position: Full Time
Location: Bathurst NSW
Salary: $70,000 - $90,000 a year
Located in the tree-lined hub of Bathurst NSW, The George Hotel offers a sophisticated and modern pub experience that is rare to the local area. Their architecturally designed, boutique space boasts a light-filled front bar, relaxed pub dining, a cosy lounge and fireplace setting, private function areas and guest accommodation.
The George Hotel is inviting hospitality professionals to join their Front Office team in the position of Duty Manager/Guest Service Manager.
Job Tasks and Responsibilities:
The Front Office Duty Manager is instrumental in delivering seamless service for the valued guests. Duty Managers are responsible for overseeing the day-to-day operations of the front desk team, anticipating and delivering on guests' needs, rectifying guest complaints, checking the accuracy of data and accounting entries for all transactions, ensuring all Standard Operating Procedures are adhered to in order to minimize errors and achieve a high level of guest satisfaction.
Duty/Guest Services Managers need relevant front office and guest services management skills and experience to meet guest expectations and provide hands-on training for new team members and ongoing training and monitoring of existing team members.
All front office Duty/Guest Services Managers are required to demonstrate flexibility in rostered hours and be prepared to work on weekends/public holidays, and at times required to conduct Night Audit to ensure Front desk coverage.
Skills and Experience: 2-3 years relevant experienceExperience in a similar role in a 4-5 star property is well regardedRelevant qualificationStrong communication skills both written & verbalPresentation and problem-solving skillsSolid knowledge of online hotel reservation software and proceduresFluent in English (multilingual is an asset)Team player with a "can do" approach and cross-training exposure or experience in another department would be well regardedMust have flexibility with rostered hours - weekends/school holidays included.
If you meet the above requirements, please apply now. Only shortlisted candidates will be contacted. #J-18808-Ljbffr