You are applying for the position of Donor Engagement Administrator with Dementia Australia .
Please fill in your details below to submit an application for this position.
This position is located in: North Ryde - Gibson-Denney Centre Close date: Sat, 26 Oct 2024 at 11:59pm Work at Dementia Australia and be part of a passionate team committed to making a difference.
We value our people and are proud to offer attractive salary packaging options and employee support programs.
About the role Permanent full-time role based in North Ryde, Sydney.
Reporting directly to the Donor Engagement Team Leader, you will be responsible for: Donor engagement administration activities including prompt and efficient handling of incoming enquiries by phone and email and managing fundraising bulk email inboxes.
Data entry and accurate maintenance of supporter details in the CRM.
Enhancing supporter experience through personalisation of communications including creating and sending out letters to receipt and acknowledge donations, feedback about our campaigns, conducting thank you calls, sending Christmas cards etc.
Handle outgoing calls, including to gather donors' payment information or updating contact details.
What is in it for you?
Salary benefits : we offer all employees the opportunity to salary package up to $15,900 each year for living expenses and up to $2,650 each year for entertainment benefits.
Leave allowances: in addition to an annual leave allowance of 20 days, you will also receive three days paid end of year closure leave, one day paid birthday leave, up to six weeks parental leave and 17.5% annual leave loading.
Work/life balance : Flexible working arrangements.
Employee benefits: access to discounts and savings at over 450 retailers across Australia.
Wellbeing programs and access to free and confidential counselling sessions for you and your family plus access to continuous professional development and paid study leave.
About you To be successful in this role, we are looking for someone with the following: Previous experience in an administrative/coordination position Strong experience in customer service (telephone and email) Well-developed oral, written and interpersonal skills Experienced in Microsoft suite and CRM based systems Demonstrated time management skills and the ability to work in a high performance environment, managing multiple tasks with conflicting deadlines Experienced in working effectively independently and in a team environment.
Our culture statements We are aligned in our Purpose We lead with our Head and Heart We work together Collaboratively About us Dementia Australia is the national peak body and source of trusted information, education and services for the more than 400,000 Australians living with dementia, and the almost 1.6 million people involved in their care.
We advocate for positive change and support vital research.
We are here to support people impacted by dementia, and to enable them to live as well as possible.
Our commitment to a shared set of values shapes our decisions, actions and behaviours towards achieving our core purpose and strategic priorities.
For specific role enquiries, please contact ****** Please note, applications that do not contain a covering letter that addresses each of the key selection criteria in the 'About You' section will not be considered.
2024 PD_DonorEngagementAdministrator_Final.pdf
