Domain Architect - Assisted Experience And Contact Centre

Details of the offer

Have meaningful impact as a Domain Architect.Join the largest general insurance group in Australia and New Zealand.ABOUT YOUAs a Domain Architect, you will be part of a technology products and services division focused on creating market differentiation through resilient, innovative technology at scale.
You will map and discover the business capabilities, products, and services required for your assigned domain, and define the strategy and roadmap in collaboration with Product Management and stakeholders.You will also be involved in solution architecture for targeted initiatives as needed, ensuring that the services defined by your domain deliver the desired experience outcomes.
By working closely with stakeholders, you'll prioritise roadmap initiatives and enable teams to activate secure, robust, and scalable digital experiences for customers, colleagues, and partners, all delivered at speed.This is a permanent role open for all the major cities in Australia and New Zealand.ResponsibilitiesExtensive experience in domain / enterprise / solution / technology architecture space in a large organisation, preferably financial industryDemonstrable experience with domain architecture, roadmap development and solution architecture for cross-functional and diverse environmentsExperience facilitating workshops and building consensus around a shared visionExperience of teaching/educating/coaching/mentoring stakeholders to reinforce a mentality of continuous process improvementSome experience with formal architectural methods e.g.
TOGAFFamiliarity with industry standard frameworks and notationsCreates cohesive IT architecture applications for information and platforms and produces solution outlines and migration paths for moving from baseline state to target stateOversees the compliance of IT architecture principles for an organisation and uses enterprise architecture to obtain and use information relevant to the solutionDevelops, maintains, communicates and provides IT architecture solutions based on business and technical requirementsDirects a high-level enterprise information technology architectureIdeal ExperienceAssisted channel and Contact Centre platform experienceExperience in Micro-Frontend architectureKnowledge and experience with Customer Relationship Management (CRM)Experience with Telephone and MessagingBenefitsBoosted superannuation with 13% as standardUp to 50% off personal insurance, including home and motor insurance5 myLeave days per year on top of annual leaveWork from home and many more flexibility options with myFlexDedicated career growth programs, including the award-winning IAG AcademyABOUT USWe're part of the largest general insurance group in Australia and New Zealand.
Together our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.We're guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities.
Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change, and support the leadership development of our Indigenous employees.As part of IAG, you'll enjoy a world of opportunity, growth and stability and work in an environment that celebrates all viewpoints shaped by life experiences and cultures.
Together we're passionate about social issues, climate change resilience, big tech and being an inclusive workplace.#J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Talent_Dynamic-Ppc

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