About the job DMP Responsibilities: ? Administer changes in production environment and help improve operational health of supported applications ? Lead on-call activities to help recover systems and assist with impact analysis and post mortems ? Partner with dev teams to ensure smooth releases and change planning ? Contribute operational improvements such as enhanced monitoring or automated recovery scripts ? Support customer requests diagnosing the issue and either partnering with development to address the customer issue or provide information for the customer to resolve the issue ? Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns ? Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. ? Maintain services once they are live by measuring and monitoring availability, latency and overall system health. ? Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity. ? Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. ? Practice sustainable incident response and blameless postmortems. ? Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize meantime to recover ? Work with a global team spread across tech hubs in multiple geographies and time zones ? Share knowledge and mentor junior resource Skills/Experience ? A high level of understanding and broad knowledge of computer technology, software development, operations and problem resolution procedures is required ? Strong programming skills in script language like Shell, Python, or Perl preferred ? Have basic knowledge of OS and Networking (Linux, TCP/IP, HTTP, Socket, VPN, Firewall, LB…etc.
) ? Have basic knowledge of Monitoring like Splunk, Dynatrace…etc. ? ITSM experience is preferred but not required (e.g.
Remedy or Maximo) ? Oracle Database and SQL skills required. ? Java experience is nice to have but not required. ? Project management, large project support execution or team leadership experiences preferred.
? Any help desk or customer contact skills or experience preferred.
? Professionalism and good work ethic skills are required.
? Ability to compose, direct others on and follow documented processes and procedures is required. Be a strong, confident, and exacting writer and speaker, able to communicate clearly.