Cash Converters is Australia's largest second-hand retailer with affordable personal finance solutions, giving our customers the freedom of choice.We areReal people who are passionate and proudCaring and respectfulWe are currently looking for a Disputes Resolution Team Leader to join us at our Perth Head Office in a Full Time capacity.About the roleYou will lead and mentor the Disputes Resolution Team to enable them to achieve the best outcomes and resolutions for our customers and the companyProvide end to end case management for customer complaints relating to lending productsConduct thorough investigations of complaint issues raised within required time framesReview of the lending decisions in line with credit policy, legislative requirements and industry codes.Provide fair, practical and timely responses to customers or their representatives.Provide constructive feedback to internal departments around improvement opportunities and provide advice where lending decisions could be improved.About youIdeally you will have previous proven experience in a similar role and level.Be customer focused with a demonstrated ability to communicate effectively with internal and external stakeholders in a constructive mannerBe familiar with relevant industry guidelines and legislation's such as RG 271, RG 209, Privacy Act, NCCP and Debt Collection guidelines.Have current financial services industry experience, ideally within your most recent role.What's on OfferExclusive access to 'Cashies Rewards' featuring discounts and cash-back offers from over 400 retailers.Monday to Friday | Perth CBD Office with river views.Flexible work arrangement options availableSalary Packaging for a Novated Car lease available.Health Insurance Discounts (Bupa & HBF).30% Instore Discount.Plus, access to our Wellness Activities: Move, Munch, Money and Mind.We will start shortlisting for this position immediately!So, keep your phone nearby! You could be hearing from us soon.Cash Converters supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation and abilities to apply.
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