Dispatcher/Administrator

Fero Waste and Recycling Inc, a division of The Municipal Group of Companies, is a solid waste company that services New Brunswick and Nova Scotia and is currently seeking the knowledge and expertise of a Dispatcher/Administrator based out of our Bathurst, NB location.
Primary Duties and Responsibilities:Act as a representative of the company demonstrating superior judgement and excellent customer serviceAnswers phone calls and direct them as needed and set-up customer ordersDispatches drivers to calls as they are received, using information on customer needs, driver's locationsManages requests for pick-up or container deliveryTroubleshoots and resolves potential delivery and pick-up problems before they result in service issuesFields emails from customers to the appropriate departmentsCo-ordinate with the drivers for deliveries and services Data entryOrganize and maintain office files and suppliesPerform other duties as assigned.Required Knowledge, Skills, Abilities, Education, and Experience:Experience with Microsoft Office Suites preferredStrong interpersonal skills Effective problem-solving skills High attention to detailUtilizes strong organizational and planning skillsAbility to work in fast paced team environmentStrong oral and written communication skills in both English and FrenchAbility to effectively communicate with co-workers and supervisorsReliable transportation to and from work is required for this positionBeing Bilingual is a requirement