One of the world's most iconic charitable humanitarian organisations, St John Ambulance is committed to enhancing the lives of Queenslanders and building a safe and resilient community.
For 140 years, St John Ambulance has been at the forefront of providing urgent health and medical support during times of crisis, empowering individuals with life-saving skills, and offering vital companionship to those in need.
St John Ambulance provides a variety of services for the most vulnerable people in our community. Our transport service provides direct access, accompanied activities and social trips to clients of all ages.
About the Role We're looking for a dedicated and adaptable Dispatch & Customer Service Coordinator to join our team! This role provides essential operational, logistical and support to our St John Support Drivers, helping ensure seamless community transport services for both funded and non-funded clients and partner agencies.
In this role, you will manage 'on the day' tasks involving our fleet service and drivers, handling last-minute changes such as staff adjustments, unexpected traffic, weather delays, client incidents and job allocation. This position requires strong multitasking abilities, as you'll be working across multiple systems to manage real-time adjustments.
Your duties will also include communicating regularly with our drivers and customer care team to share updates, resolve issues, and ensure a high level of service quality. You'll need to work efficiently to optimise resources and maintain a high standard of service despite any challenges that arise.
About you (skills and experience) To be successful in this role you will be able to demonstrate the following attributes:
Calm and proactive approach: You remain composed under pressure and can work independently.Problem-solving skills: You are solution-oriented, with a flexible and resilient mindset.Experience in call centers and dispatch roles: Experience in client transport dispatch is highly desirable.Commitment to the community services sector: Knowledge and experience in the field are an advantage.Strong communication skills: Ability to liaise professionally with a diverse client base, including clients with disabilities and older adults.Exceptional multitasking ability: You can manage multiple communication streams effectively.Teamwork skills: Able to work independently and collaboratively within a team.Working with Children Blue Card (current or ability to obtain one)NDIS Worker Screening Check (Yellow Card) or ability to obtain oneCriminal History Check (current or ability to obtain one)Applications: Full-time position (38 ordinary hours per week) between Monday and Friday
Roster: 6.00am - 2.00pm
Salary includes a competitive rate, not-for-profit salary packing benefits, leave entitlements, superannuation and ongoing professional development.
If you are interested in applying for this exciting role, apply to this Seek ad with your Cover letter and your Resume. We can only accept applications received via Seek.
We strongly encourage Aboriginal and Torres Strait Islander individuals to apply for this job. Additionally, we welcome applications from individuals with disabilities, those who have experienced long-term unemployment, disengaged youth, individuals in transitional career phases, single parents, and individuals from non-English speaking backgrounds.
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