Hearth is a NDIS Registered Service Provider and we have an exciting new opportunity for a passionate & enthusiastic Relationship Manager to join our friendly team at our Bendigo office.
Our commitment is to create an environment that nurtures, supports, and engages with our participants and support workers to consistently provide the highest standard of care. We achieve this through fostering and cultivating long-term and sustainable relationships.
About the role:
As a central point of contact for support workers and participants, the Relationship Manager role is core to what makes Hearth different to other support providers.
Relationship Managers ensure that participants, their family members, support workers, and all other stakeholders have a clear & consistent point of contact.
Why work at Hearth?
Join a rapidly growing organisation with a warm and supportive culture
Small, fun, & supportive team based in Central Bendigo
Flexible working hours and the option to work remotely
Opportunities for career development and progression to other roles within the organisation
Travel compensation, work laptop, and mobile phone provided
Responsibilities will include:
Creating and continuously developing relationships between participants and their team of Hearth Support Workers
Assessing participant needs, and developing Hearth's support program
Maintaining relationships with support coordinators, house supervisors, and other relevant external stakeholders
Lead the Support Worker teams to provide responsive, person-centered care that enables participants to progress toward their goals
Reporting on the progress of clients, as it relates to the support provided by Hearth, and preparing submissions for NDIS plan reviews as required
Coordinating a weekly staff roster for each participant and proactively resolving rostering issues.
Accurate case noting and client reviews that reflect forward planning in line with the participant's NDIS plan
Compliance with Hearth policies and procedures to ensure a safe working environment and detailed, timely incident reporting
Requirements:
Proven experience working in the disability sector, preferably in a supervisory or managerial role
A Professional level of administrative and business communication skills, including case noting and report writing
Excellent time management and organisational skills
Proven client centred approach with the ability to advocate for Participants and an understanding of complex disability and trauma
Own car and driver's license
Strong interpersonal skills and high levels of resilience
Understanding of the NDIS
Working knowledge of Microsoft office suite and employee rostering systems
Please include a copy of your up-to-date CV in your application, along with a Cover Letter addressing the key selection criteria. We look forward to hearing from you!
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