Salary Range - $85,000 - $95,000
Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. This is a once in a lifetime opportunity to live and work in a National Park. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Join our Fairmont family today!
What is in it for you: Subsidized staff accommodation provided on-site for full-time employees One complimentary meal per shift in our staff cafeteria Comprehensive benefits package including Medical, Vision & Dental Defined Contribution Pension Plan with employer matching Employee travel program with discounts on room rates Access to the Mountain Explorer Travel Program Comprehensive wellness platform for employee mental health support Discounts at our resort's Food & Beverage Outlets, Fitness Centre, and Spa Access to staff activities and events Opportunity to develop your talent and grow within Fairmont and Accor Job Description Director of Front Office As a Director of Front Office, you will show your strategic leadership and interpersonal strengths to maximize the Rooms Operations. You will be responsible for the delivery of five-star luxury guest services through adherence to service standards and driving service enhancements.
What you will be doing: Lead all areas of the Front Office Division: Front Desk, Guest Services, Concierge and Royal service. Ensure service standards and individual performance are aligned with Accor Values. Review departmental profits, payroll expenses, and room revenues. Conduct daily briefings with all teams. Prepare weekly work schedules according to staffing guidelines. Conduct weekly meetings with departmental managers. Monitor and handle guest complaints effectively. Manage hotel room inventory daily. Provide training and development opportunities for all staff. Conduct annual performance reviews for all managers. Ensure compliance with credit policies and procedures. Oversee the handling of any security incidents and guest complaints. Attend and lead various hotel and departmental meetings. Interview, train, and manage all talent in the Front Office Division. Lead employee engagement performance. Perform any duties and special projects as requested by management. Qualifications A minimum of two years Front Office management experience in a luxury hotel. Previous experience with Opera system required. Computer literate in Microsoft Windows applications. University/College degree in a related discipline preferred. Ability to lead by example and set the scene for high performance. Self-motivated with effective decision-making abilities. Ability to maintain high service levels under pressure. Excellent relationship-building skills. Solid business/financial acumen with good understanding of luxury hotel operations. Ensure security and confidentiality of guest information. You may be required to work on holidays, weekends, overnights, and other non-day shifts.
Visa Requirements: Applicants must be legally eligible to work in Canada.
APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! Why work for Accor? We support you to grow and learn every day, making sure that work brings purpose to your life.
Our Commitment to Diversity & Inclusion: We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.
If you are contacted by a Recruiter, kindly inform them if you will need support or accommodations.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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