As part of the senior leadership team, you will provide strategic leadership to develop and deliver efficient and effective revenue management that supports government priorities. You will lead the Debt Management Centre (DMC) of about 100 people within QRO to achieve organisational objectives, deliver business outcomes, and meet client stakeholder needs. The DMC undertakes targeted and proactive penalty debt collection and enforcement action through inbound and outbound call interactions.Your typical day as Director in the DMC may include:Working with DMC Leadership to deliver workforce efficiencies to maximise debt recovery activities.Establishing and delivering on DMC strategic goals and projects linked to QRO group and organisational priorities.Providing advice to DMC Leadership on establishment and operational matters requiring Director/delegate sign off.Engaging with executives on State Penalties Enforcement Registry (SPER) and DMC matters, promoting sustainable debt management across QRO.Meeting with and managing relationships with key stakeholders to facilitate the execution of SPER and DMC business priorities.To be successful in this role, you will need a high level of interpersonal skills and significant experience in:Leading people and teams.Statutory interpretation.Client-focused and compliance environments.You will have significant leadership opportunities including responsibility for your division and a collaborative leadership role across QRO to foster a constructive culture. You will work cooperatively with internal and external stakeholders to achieve outcomes. Within the DMC, you will have the opportunity to further strengthen and mobilise the talents and capabilities of staff. Working within a strong governance framework, you may have certain delegations under the various Acts administered by QRO.Joining QRO in a leadership role, you will have opportunities for continued learning, growth, and career development.Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process.If you are interested in this role - click "Apply" to be redirected to the full advertisement including role description and contact details.Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.Job Ad Reference: QLD/604403/24Closing Date: Thursday, 28 November 2024
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