Permanent full-time position.
This is an onsite role, 5 days a week as the role supports staff physically located at our Ventia Corporate Head Office Inclusive team culture that supports diversity in the workplace and genuinely cares about the wellbeing of others.
Lead and build a winning team culture in our Digital Services Team.
About the Role: Reporting to our General Manager - Digital Workplace, EUC & Digital Workplace Lead will be the face of Digital Services at our sites.
A customer focused role that ensures a fantastic user experience for our staff when interacting with our technology hardware and applications.
The role engages with a wide range of stakeholders including the executive leadership team to deliver EUC & Digital Workplace solutions that enhance employee engagement and increase productivity.
Based from our beautiful North Sydney Ventia head office with close access to public transport.
Role Responsibilities: Provide a simplified customer centric experience at the onsite Tech Bar for staff with 1st and 2nd level technology issues.
Deliver endpoint management enhancements and ensure CIS hardening of endpoint devices.
Provide AV concierge support for onsite meeting rooms, digital signage and video conferencing.
Escalate to partners and manage resolution of AV incidents.
Continuously drive service improvement for EUC & Digital Workplace.
Assist in asset management of hardware, ensuring adequate stock controls are in place.
Deliver onboarding and offboarding processes.
Improving employee engagement and ensuring compliance for security and DLP.
Key Experiences & Skill: Knowledge and experience in understanding End User Compute solutions maintain high Standards, enhance Security & Risk posture.
Sound knowledge of End User Compute, SOE, Intune, MS Defender, AV, Video Conferencing, Microsoft O365 and Mobility.
Proven ability to drive and deliver digital transformation to achieve desired outcomes.
Ability to establish effective working relationships with a variety of people at different levels both internally and externally.
Strategic thinker with a desire to investigate, problem solve and continuously learn new technologies.
Customer focused mindset and an excellent written and verbal communicator.
Demonstrated ability to work independently to organise and prioritise demands, handle multiple complex tasks simultaneously, set and meet deadlines and follow-through.
About Ventia: Ventia is a leading infrastructure services company, operating across Australia and New Zealand.
Our clients are the owners and operators of assets that are critical to our local communities.
We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds.
With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.
Diversity: Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in.
We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, Maori and Pasifika people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.
How to Apply: If you are looking to expand your career with a business that rewards and values its employees please apply below by clicking on the apply now button.
Position Reference Number:160251
