Career Opportunities: Digital Sales Associate (59734)Requisition ID: 59734 - Posted - St.
Kitts - Insurance Sales / Business Development - Job Posting Location(s) (1)
DEPARTMENT: Digital & Alternate Channels Department.
REPORTS TO: Digital Experience Lead
NUMBER OF REPORTING POSITIONS: None
GEOGRAPHIC LOCATION: St. Kitts & Nevis
JOB SUMMARY: The Incumbent will manage all aspects of the digital customer engagement for onboarding new customers, managing potential customers on their journey to purchase and standing as their agent of record.
Provide best-in-class service across all digital touchpoints.
This role is critical to new business development and client retention in the Digital & Alternate Channels department.
KEY DUTIES AND RESPONSIBILITIES: Drives the achievement of sales conversion targets for the channel.Provides excellent customer service experience to the targeted audience on the platform, by retaining ownership of the customer requirement until it is achieved by the customer.Helps in the acquisition of new customers through the digital channel by being an advocate for the D2C Platform.Ensuring that customers who request assistance and/or abandon application forms are assisted swiftly and in keeping with the Sagicor Brand.Acts as first point of contact for new and existing business and coordinates the delivery of excellent customer service to our online customers.Submits all information required for scheduled and ad-hoc reports on time.Recommends for implementation any customer retention policies and procedures which may improve the digital customer experience.Discusses with the team any industry trends, developments, problems or means of improving service and provides marketing intelligence as needed.Assists with the promotion of the D2C Platform and products at health fairs, career showcases, and workplace visits.Achieves and maintains the necessary insurance licenses and acts as the agent of record for all online policies assigned.Supports management in achieving the unit's objectives and targets while ensuring strict adherence to company policies, regulations, and practices.Maintains a team-first, customer-first attitude in the daily execution of duties.Performs any other duties as may be assigned.KNOWLEDGE & SKILLS REQUIRED: Education/Experience: Bachelor's Degree in Business Administration, Marketing, or equivalent degree in a related discipline and five (5) years related work experience OR completion of the ALHC, FLMI or HIA programme and three (3) years related work experience OR five (5) CXC/O' Levels and at least ten (10) years related work experience.Previous experience in a customer service or sales environment would be an asset.Knowledge of insurance and insurance products would be an asset.Ability to communicate (orally and in writing) in a professional manner when dealing with customers, employees, management, and other company contacts.Requires excellent interpersonal skills to interact with departmental staff and various internal and external customers and contacts.Strong customer service skills and client-related experience.
Must possess proven ability to apply sound judgment, poise, and tact in resolution of administrative and customer service problems.Excellent administrative and organizational skills and possess the ability to multitask.Ability to maintain a professional Code of Ethics.A high level of proficiency in the use of Microsoft Office, especially Excel and Word.Flexibility and dependability in a dynamic work environment. #J-18808-Ljbffr