Time left to apply: End Date: November 8, 2024 (12 days left to apply)
Job requisition ID: R-0018465
Join the change. Together, we'll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and businesses live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You'll grow and learn in a collaborative, safe, and supportive environment and play your part in changing the course of tomorrow.
About the role: AGL is looking for a Digital Product Owner to join our Retail Transformation delivery teams. In this role, you'll serve as a crucial link between business and technology teams, requiring you to build strong, collaborative relationships across these areas. Exceptional communication and influencing skills are essential. With an Agile mindset, you'll be responsible for swiftly addressing any issues that could impact customer experience or the product's commercial objectives.
What you'll be doing: Define and align vision and roadmap with customer needs and business goals.Collaborate with internal teams and vendors to explore and enhance new digital capabilities.Conduct competitor analysis and provide insights into digital product performance.Utilise customer behaviour data to identify trends and areas for improvement and explore new capabilities to boost experience.Create user stories, engage with development teams, and ensure timely delivery of product features that align with business objectives.Explore new digital capabilities to enhance customer experience.Track and report on success metrics, and actively contribute to the digital community through knowledge sharing and mentoring.About you: Previous demonstrated experience in digital product ownership.Extensive experience working in an agile digital environment and familiarity with HCD techniques.Solid understanding of using digital analytics to understand customer behaviour and make data-driven decisions to increase customer engagement and digital usage.Strong communication skills – ability to communicate a product vision to key stakeholders and teams, developing it into a shaped backlog of key features, user stories, and goals for individual sprints.Ability to work under pressure, amidst ambiguity to meet tight timelines.Experience leading workshops in a cross-functional business and tech team through the discovery, development, and operational usage stages of product development.Commercial thinking – ability to assess value and make product decisions that maximise the return on investment.At AGL, we offer a wide range of benefits including: Flexible working options including hybrid work.Discounts on energy, telcos, and solar plans.Participate in Energise - our reward & recognition program.Access 20 weeks of paid parental leave for the primary carer.Access to an additional week of recharge leave per year.Play an active role in our diversity & inclusion initiatives.Novated leasing and Electric Vehicle subscriptions.Access to study assistance, AGL's share purchase plan, and insurance deals.*Benefits may change over time and vary based on role type and location. Inclusion at AGL At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences. We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers
AGL is a Circle Back Initiative employer - we commit to respond to every applicant. Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary. The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy. AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL. Location: Docklands VIC 3008
Job Family Group: Project Management - Group
About UsWe are Australia's largest energy generator & leading energy retailer. AGL is an ASX-listed leading integrated essential service provider, with a proud 186-year history of innovation and a passionate belief in progress – human and technological.
From lighting the first gas streetlamp in Sydney in 1841 to helping shape a sustainable energy future for Australia, we have a track record of leading change.
We deliver 4.3 million gas, electricity, and telecommunications services to our residential, small and large business, and wholesale customers across Australia.
We operate Australia's largest electricity generation portfolio, with an operated generation capacity of under 9,000 MW, which accounts for approximately 20% of the total generation capacity within Australia's National Electricity Market.
AGL has the largest renewables and storage portfolio of any ASX-listed company, having invested $4.8 billion over the past two decades in renewable and firming generation.
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