Job Description - Digital Experience Lead (12 Month Contract) (240000CD)DescriptionAre you committed to bringing your best to life every day? At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We're Australian-led and managed, and part of a global network through our partnership with one of the world's leading life insurers, Nippon Life Insurance Group.We're driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most – and that's a great purpose to bring us together at work every day. We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions. We're a values-driven business that strives for high performance and growth as we look towards the future.The RoleThe Digital Experience Lead is responsible for evolving the Group digital proposition by supporting strategic concept/feature development, from idea through to concept/business case and implementation/benefits realization as required. Additionally, this role may pivot to act as Product Owner for new feature/product builds as required.Success in this role will be evidenced in business case definition (using a Lean Canvas approach) that leads to successful prioritization of strategic initiatives. The role will enable the translation of the Group Digital and Cx strategy into market-leading member experiences through proposition development, digital experience mapping, and working closely with Ux and Cx designers to bring the experience to life.It is expected that the incumbent will lead by example for all MLC Life Insurance employees by demonstrating commitment to and role modeling the MLC Life Insurance Values. Additionally, in conjunction with the Digital and Cx Leadership Team, lead the protection and promotion of MLC Life Insurance reputation with key stakeholders including employees, customers, shareholders, the industry, government, regulators, and media.About YouDemonstrated ability to write and influence the acceptance of strategic product backlogs, roadmaps & business cases.Experience in running conceptual (pre-delivery) work items/streams that include human-centered design/product design/feature design, ensuring the technology design (completed by architecture) meets the product/feature/customer need.Experience in strategy, digital, finance, and technology or business development within a corporate environment (5 years+).Demonstrated experience in managing complex stakeholder relationships internally and externally.Tertiary qualification in a marketing, design, finance, business-related or technology discipline.Exposure to Agile and Human-Centered Design.Bringing our best to life - why join us?We do work that makes a genuine difference to our customers, partners, and community.We have a supportive, inclusive, and flexible team culture, including hybrid working.We support your growth and development, and careers across our business units and teams that are as unique as our people.We reward and celebrate our successes through our incentive and recognition programs.We offer tools, resources, and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub.We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons, and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates; however, they will be assessed against the inherent requirements of the position.
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