We are seeking APS5 Application Processing Officers to join a Federal Government department located in Greenway ACT. This contract is up to 12 months, which includes paid leave and 15.4% superannuation.
The Scheme is a high priority for the Government and the department, with the ongoing commitment to continually improve outcomes for survivors. The Scheme interacts with survivors to provide an outcome that can make a real difference in people's lives.
The department is committed to the success of the Scheme and developing high performing staff who provide empathic, survivor-focused, trauma-informed support.
The Service Delivery Branch is responsible for managing the end-to-end process for applications made under the Scheme. This includes liaising with applicants, receiving and validating applications, assessing and developing recommendations based on the legislation and advising outcomes to applicants.
What you will do:Communicate effectively and sensitively with applicants, nominees, and support services of the National Redress Scheme.Self-awareness and ability to self-manage in a complex, changing environment whilst in a diverse team with high workload in a high-risk environment.Apply the National Redress Scheme for Institutional Child Sexual Abuse Act 2018, and relevant policies, procedures, and guidelines to:Check the application is valid.Conduct detailed research and analysis to correctly identify participating institution/s.Collect information from applicants.Assess the application and any supporting documentation.Provide a recommendation on Scheme eligibility.Work as a case coordinator for an applicant.Keep accurate and comprehensive records (including report writing, case notes, and official records).Advise applicants on redress legislation, policy, procedures, and payments.Resolve applicant enquiries.Provide quality control and quality assurance on applications for redress and check the work quality of others.Demonstrate empathy and understanding and communicate effectively in a trauma-informed way.Research and make decisions based on subject matter knowledge and judgement.Manage time and organise work against performance expectations.Communicate messages in a clear, concise, and articulate way.Demonstrate high level of accuracy and attention to detail in reading, writing, and talking about applications and how they are processed.Ability to work collaboratively to manage high workload in a sensitive environment.Our ideal candidate:Write, edit and proof-read.Communicate confidently and present messages in a clear, concise, and articulate way.Manage time and organise work against performance expectations.Develop and maintain stakeholder relationships.Research and make decisions based on subject matter knowledge and judgement.Understand legislation, policies, procedures, and information management requirements.Know relevant government privacy, ethics, workplace health and safety, and security protocols.Ability to interpret complex information and identify key aspects to support validation, assessment, and recommendation processes.High-level research and analytical skills to make accurate conclusions based on information and evidence.High level of accuracy and attention to detail in reading, writing, and talking about applications, their processing, and recording.Self-awareness and ability to self-manage in a complex, changing environment whilst in a diverse team with high workload in a high-risk environment.Attributes:Maintains a well-developed understanding of relevant legislation and policy frameworks.Demonstrates empathy and understanding and communicates effectively in a trauma-informed way including through letters and reports.Resilience, persistent, result-orientated, and accountable for decisions and actions.Demonstrates high emotional intelligence and ability to recognise and manage own emotions in a stressful environment.Demonstrates sound judgement and logical reasoning in decision making and is accurate when dealing with detailed information and documentation.Approachable and accessible to other team members and others.Able to work in a team environment and perform under pressure.Committed to continuous improvement.Is risk-aware and escalates issues to manager as required.Applicants are required to hold Australian Citizenship at the time of application and hold a Baseline security clearance. Candidates who do not currently hold a Baseline must be able to obtain and maintain this level of clearance.
If you are interested in this role, please APPLY NOW or call Jane Rippingale at DFP Recruitment on or email for further information.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, and people with disabilities. In addition, DFP will provide reasonable adjustments for individuals with disabilities throughout the recruitment process. If you identify as a person with a disability and require adjustments to the application, recruitment, selection, and/or assessment process, please advise via or and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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