Development Compliance Liaison Officer (up to July 2025) Job No:IW4111 About Inner West Council Inner West Council is among Sydney's larger local government agencies looking after a vibrant community of 201,000 people living in some of the inner city's most vibrant, creative, liveable and diverse suburbs.
As we continue to deliver quality, innovative and inclusive programs and services, we would love it if you can join in our journey towards becoming the best council for our community.
We are committed to the principles of Equal Employment Opportunity, WHS, sustainability, continuous improvement and business excellence. The community is at the heart of the organisation and Council puts its values of Integrity, Respect, Innovation, Compassion and Collaboration at the centre of everything that we do. We are here to be of service to the community and make Inner West a great place to be. We expect commitment to these values from all employees in performing their respective roles.
We offer flexible career life balance with hours that allow you to relax and recharge. We offer a variety of flexible work arrangement options (e.g. flexible hours and working from home) where appropriate giving you even greater quality of work life balance.
Permanent employees benefit from our great value gym membership from $15.50/week giving access to a vast network of gyms in Sydney.
The Development Compliance Liaison Officer is responsible for the management of incoming complaints relating to Development Compliance Team. The role includes triaging complaints, contacting the customer to meet established service levels for customer service, and assisting Compliance Officers by undertaking research and providing Officers with the relevant information to investigate complaints promptly. Additionally, the role will provide training on corporate systems their optimal use and generating data reports for the Team Leader and Manager, highlighting tasks outside service levels.
As a member of a multidisciplinary team, this position ensures efficient and effective service delivery, particularly in Development Compliance, aligning with the Council's Community Strategic Plan deliverables.
Please read the Position Description to familiarise yourself with all the requirements and conditions of the role.
$77,426.96 - $85,658.56 + 11% Superannuation
Some of the required skills, experience and qualifications Tertiary qualification or relevant experience working in Development Control or Planning within Local Government and/or an equivalent combination of education and relevant experience.A detailed knowledge of development pathways, including the regulatory framework applicable to Council Development Compliance and Building Certification. Expert knowledge of OneCouncil or equivalent and experience in training others in a structured program.Demonstrated ability to provide a high level of customer service and deal with challenging customers in a resilient and empathetic way, ensuring that the customer's perspective is always considered.Current Class C driver's licence.Enquiries Michael Ryan , Senior Manager Health and Building on 9392 5597
Closing Date
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We recommend you read the Position Description for the role to make sure your application addresses the requirements of the position. Council is an equal opportunity employer and welcomes all applicants. Please advise us within the application if you need support, reasonable adjustments to participate successfully in the recruitment process.
All new workers must be and remain fully vaccinated against COVID-19 prior to beginning their work or hold a valid medical contraindication.
Eligibility for employment/Pre employment Checks
Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position. This may include police records checks, certified copies of relevant qualifications, Driver's Licence and proof of work rights in Australia (please refer to the Position Description for the specific qualifications/requirements for the role). Copies of any sighted documents will be kept by IWC for its records as proof of verification.
Inner West Council is a Diversity employer. We encourage applications from all candidates. Council is committed to reconciliation and strongly encourages Aboriginal & Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds and mature aged workers to apply. Personal Details * Required field First name * Last name * E-mail * Phone * Digits only or add + for international numbers
Street * Street Cont. City, Town or Suburb * Postcode or Zipcode * Country * State, Region or Province * LinkedIn URL (Please click on your profile and copy the URL from your profile page.)
Questions I agree and understand if I am the successful candidate, I will need to provide information for pre-employment checks if and as required for the position. This may include police records checks, certified copy of relevant qualifications, Driver's Licence as well as proof of work rights in Australia. Copies of any sighted documents will be kept by IWC for its record as proof of verification. *
Yes Are there any reasonable adjustments that we can assist with, in regards to the recruitment process? If yes, please provide details. * Do you currently or have previously worked for Inner West Council ( or any of the former Councils i.e. Ashfield, Leichhardt, Marrickville) either as an employee or agency-provided personnel? * Yes No Are you an Australian Permanent Resident or Citizen or have unlimited work rights within Australia? (proof will be required prior to offer if successful) * Yes No As part of our recruitment strategy, Inner West Council strives to appoint skilled, experienced and the most meritorious candidates who are aligned with Council's values and standards of behaviour. In this connection, we will be asking the preferred candidate for this role some questions to determine whether they have been involved in any misconduct in the last 10 years. Declarations of any prior misconduct investigation or finding will not lead to an immediate disqualification of an application. Information obtained will be used to undertake a risk assessment to review whether the preferred candidate is suitable for the role. Do you agree to respond honestly to questions asking about previous misconduct further down the track in this recruitment process? * Yes No Do you currently have a NSW Driver's License? * Yes No Please provide an account of your experience working with Development Control or Planning, outlining the challenges of the role and how you overcome these challenges. * Please provide two examples of process improvement that you have undertaken. How did you convey these improvements to others. * What systems or programs do you feel sufficiently comfortable in to be able to train others? * Inner West Council is among Sydney's larger local government agencies looking after a vibrant community of 201,000 people living in some of the inner city's most vibrant, creative, liveable and diverse suburbs. As we continue to deliver quality, innovative and inclusive programs and services, we would love it if you can join in on our journey towards becoming the best council for our community.We are committed to the principles of Equal Employment Opportunity, WHS, sustainability, continuous improvement and business excellence.The community is at the heart of the organisation and Council puts its values of integrity, respect, innovation, compassion and collaboration at the centre of everything we do.We are here to be of service to the community and make Inner West a great place to be. We expect commitment to these values from all employees in performing their respective roles.
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