About the opportunity At Cup & Carry, we make custom printed packaging easy, fun, and fast!
We're a national business; our head office is in Adelaide and we're growing.
We're committed to providing great service to our customers and offering quality products quickly and easily. Our service model is all about fun, not frustration.
We're now looking for a Sales Support Coordinator to join the team and help us grow.
Based in Brompton, SA and reporting to our Founder/CEO, your key focus will be on driving growth from our existing customer base by building great relationships and providing exceptional service. (No cold calling.)
It's an exciting time to join us!
This is a permanent full-time position, but we may consider reduced hours spread over 5 days per week.
About you In terms of specific responsibilities, you will:
Manage, support and grow our existing customer base via phone and email. Pitch and present creative solutions to grow sales to existing customers and encourage repeat purchasing and range extensions. Contact existing customers as new products or service offerings are introduced. Answer enquiries, provide quotations and process orders. Support our online customers to self-service or qualify them to be directed to the sales team. Manage the Sample room and arrange dispatch of samples as required. Provide back up to the Business Development Managers as required. What you'll need: Proven success in a similar role of servicing a broad range of customers across industries such as food and beverage, retail, small business or corporate events. The ability to present solutions to customers, making it easy for them. A genuine commitment to providing a great customer experience. Highly developed communication skills. Strong attention to detail and the ability to organise and prioritise. An energetic, fun, and engaging approach. A drive for getting results and enjoyment from being part of a team. Tech savvy with the ability to learn new systems quickly (Salesforce and Shopify). What we'll offer you: A commitment to your ongoing professional development through training and being part of a great team and high performing business. A commitment to corporate social responsibility – we support local communities and charities and are committed to sustainable and ethical sourcing. A health and wellbeing program so you feel supported to be at your best. Access to an active social club. Be a part of the next stage of our growth and contribute to our ongoing success!
Please note, this position is open to Australian Citizens or permanent residents only. Please address your application to Donna Dittmar.
While applications must be made online, confidential questions are welcome by calling Donna Dittmar, Talent Acquisition Lead on 0402 180 625.
If you would like to provide a cover letter as part of your application, please attach it to your resume and upload as one document. We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.
About us Cup & Carry is part of Detmold Ventures, a leading manufacturer of specialised paper and board packaging products.
Cup & Carry uses our online order process, our sales team and cool digital marketing to get our products out there. Customers love that we have low minimum quantities, and we make it easy for them to proceed with custom printed packaging, which we dispatch in one week.
Our customers include cafes, pubs, restaurants and all sorts of food and beverage outlets. We deal with wineries, corporates, small businesses, retailers, online retailers, events, schools and many more. We also build partnerships with resellers such as marketing agencies, event management companies and distributors.
Employee safety is our priority, and we want our people to be 100% SAFE & WELL.
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