Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023.Our remarkable eNPS score of 74 is a testament to our unwavering commitment to cultivating an extraordinary culture.We're on the hunt for a Desktop Support Officer to join our embedded education team in Sydney to deliver high-quality, onsite technical support to our customers.Here's what you'll be doing:Ensuring the smooth day-to-day operations of the customers' operations.Personable with end-users developing a friendly bond with customers.Collaborating with your colleagues to determine any processes that require improvement or can be handled more efficiently.Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results.Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.Ensuring documentation and procedures are always up to date.Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer.Here's what you'll bring:A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices.A keen interest in technology and a strong desire to ensure that all technology is functioning optimally.Effective communication skills when troubleshooting technical issues, remaining calm and articulate.A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.Flexibility in handling unusual situations, such as adjusting work schedules, to accommodate out-of-the-ordinary circumstances.Please note that all team members are required to have a valid state-based Working with Children Check (WWCC), Police check, and be entitled to work in Australia.This role does not require any formal qualifications and is classed under the Business Equipment Award.If you're viewing this ad and don't quite tick off the whole criteria list but you're keen to take on a new challenge, we encourage you to apply. Our expert Talent Acquisition team will look into your unique experience and perspective.Apply today and help us in building a future where diversity is celebrated, where inclusion is second nature, and where every voice is heard.Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals.We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC.We believe in working hard and playing hard, and foster team bonding through a variety of events.We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace.
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