Level 1 Helpdesk Support 6-month contract positionYour New Company:
This client is a dynamic and forward-thinking organisation committed to providing exceptional support to our employees. As a Level 1 Helpdesk Support, you will be an integral part of our team, ensuring smooth operations and excellent service delivery.
Your New Role and Responsibilities:Respond to incoming support requests via phone, email, or ticketing system.Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.Escalate complex issues to senior team members when necessary.Document all interactions and resolutions in the ticketing system.Provide excellent customer service and maintain a positive attitude.What You Need to Succeed:1-2 years of experience in a technical support or helpdesk role.Familiarity with ticketing systems (e.g., JIRA, Zendesk, ServiceNow).Strong communication skills and ability to explain technical concepts to non-technical users.Patience, empathy, and a customer-centric mindset.A passion for problem-solving and continuous learning.What You Will Get in Return:Competitive salary and benefits package.Opportunities for professional growth and development.Collaborative and supportive work environment.Chance to make a meaningful impact on our organisation and its employees.If you are a motivated and customer-focused individual with the right skills and experience, we encourage you to apply! Join our team and contribute to our mission of providing exceptional support to our employees.#2872710
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years' experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
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