Desktop Support Engineer (L1, L2, & L3)

Details of the offer

We are seeking a skilled Desktop Support Technician to join our dynamic IT support team. The ideal candidate will be responsible for providing exceptional customer service and technical support to end-users, ensuring that all desktop systems function efficiently. This role requires a strong understanding of various operating systems and software applications, as well as the ability to troubleshoot hardware and software issues effectively.
Duties Provide first-line support for desktop-related issues, including hardware, software, and network connectivity problems.Utilise ServiceNow to log incidents and manage service requests efficiently.Conduct software troubleshooting for various applications and operating systems, including Linux environments.Assist users with IT support queries while maintaining a high level of customer service.Configure and install desktop systems, peripherals, and necessary software applications.Monitor and maintain firewall settings to ensure network security.Communicate effectively with users to understand their issues and provide timely resolutions.Collaborate with other IT team members to escalate complex problems when necessary.Document solutions and maintain knowledge base articles for future reference.Requirements Proven experience in a help desk or desktop support role.Strong knowledge of desktop operating systems (Windows, Linux) and office applications.Familiarity with IT support tools such as ServiceNow is advantageous.Excellent customer service skills with the ability to communicate technical information clearly to non-technical users.Experience in troubleshooting hardware issues related to desktops and peripherals.Understanding of firewall configurations and network protocols is desirable.Ability to work independently as well as part of a team in a fast-paced environment.Strong problem-solving skills and attention to detail.If you are passionate about technology and providing excellent support, we encourage you to apply for this exciting opportunity as a Desktop Support Technician.
#J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Talent2_Ppc

Requirements

Cloud Solution Architect

A BIT ABOUT US HUB24 Group (ASX:HUB) leads the wealth industry as the best provider of integrated platform, technology and data solutions, and we're not done...


Hub24 Group - New South Wales

Published a day ago

Senior Fullstack Javascript Developer - Certified Great Place To Work.

Are you looking for an opportunity to work at one of the best technology companies to work for in Australia? Join 4mation Technologies, as a Senior Fullstack...


4Mation - New South Wales

Published a day ago

Technical Seo Specialist

Hey there! Thanks for stopping by. We're Airtasker, the tech company that connects people who need to get things done with those who have the skills to do it...


Airtasker - New South Wales

Published a day ago

Platform Screen Door Techs

· $33.67 - $38.46 Per Hour / $70 - $80K, annual salary, Plus super.   · Permanent night Position, Immediate Start. · 22.00 - 6.00am Sunday/Monday - Thursday/...


2Xm Recruit - New South Wales

Published a day ago

Built at: 2024-11-15T04:19:53.426Z