Account & Relationship Management (Banking & Financial Services)
Full time
Keystart is passionate about making the dream of affordable home ownership a reality for more people. Owned by the Western Australian government, Keystart is a progressive, purpose-driven organisation that delivers high social impact through the provision of transitional finance solutions. The organisation is currently undergoing a transition to Government Trading Enterprise (GTE) status and is poised for an exciting future impacting affordable housing outcomes in Western Australia.
Following the appointment of a new CEO and the move of Keystart to GTE status in 2025, new strategic roles have been created to enhance the senior leadership capacity and capability.
Keystart is seeking a customer-centric executive to provide exceptional enterprise-wide leadership to cross-functional teams accountable for delivering an outstanding experience through the end-to-end customer journey. With the evolving economic landscape, a strong focus on staff, stakeholders, and customers will be essential throughout this period.
Position Overview:
Reporting directly to the CEO, the newly created role of Chief Customer Officer is responsible for driving growth and delivering excellent customer experience through the development and ongoing improvement of customer-centric, efficient, and scalable strategies. The position is tasked with creating and managing a portfolio of commercially viable products and services that support housing outcomes across the state and optimise growth within target customer segments, influencers, and stakeholders across government and the housing continuum.
Qualifications:
To succeed in this high-profile executive role, you will be experienced in leading customer outcomes, most likely from the financial services or B2C environments. A passion for building customer centricity and experience embedding this across an organisation, along with experience leading innovative product development and revenue growth, is essential for success. Your ability to drive continuous improvement and your direct experience in the utilisation of data and digital technologies to optimise customer experiences will be highly regarded.
Recruitment for this role will commence immediately. Please apply online; early applications are encouraged. For further enquiries, please email Nada Dixon, Consultant, at referencing job number 32314.
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