Deputy Pensions Administration Manager Location: Perth Work Arrangement: Hybrid Employment Type: Full Time Contract Type: Permanent About XPS Group: XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors.
Our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential.
Our Pensions Administration business continues to grow, and we are now looking for an experienced Deputy Pensions Administration Manager to join our vibrant office with hybrid working.
This is an exciting role and would most likely suit someone with previous experience in a similar Pensions Administration role where they have gained knowledge and experience in defined pension schemes and people management.
The Team: Our award-winning pensions administration business puts scheme members at the heart of everything we do.
Our services include scheme administration, first-time outsourcing, member communications, and scam protection.
The Role: As a Deputy Pensions Administration Manager with XPS you will: Oversee the management of annual and ad-hoc projects for all schemes on the team such as renewals, benefit statements, pension increases, life styling, trustees' reports, and accounts, ensuring projects are fully monitored and completed in line with customer and legislation requirements.
Monitor accuracy, performance, and SLAs for the team, including activity and client performances, and take action to ensure targets are met.
Liaise with the Administration Manager regarding appraisals and regular catch-up meetings, conducting some appraisals and mentoring meetings with staff on probation.
Attend and actively contribute ideas to deputy administration manager meetings.
Help identify training needs across the team and assist with developing and mentoring team members.
Ensure the accurate update of the time recording system for both chargeable and non-chargeable activities.
Support, motivate, and coach colleagues for the benefit of the team and wider Company.
Seek ways of innovating and improving quality, service delivery, and efficiencies in processes and procedures.
Maintain a client-focused approach, developing trusting and credible partnerships with clients both face to face and via telephone.
Anticipate, resolve, and own problems, identifying solutions to management as and when required.
Prepare, check, and issue administration bills.
Update internal change control and other schedules and spreadsheets as required.
Ensure breaches, errors, and complaints logs are promptly completed and regularly reviewed.
Assist in the recruitment process including interviews.
Deputise at Administration Manager meetings when necessary.
Manage day-to-day activities of staff to ensure efficient and effective delivery of all work.
Hold regular workflow meetings with senior team members (where needed) to manage progress and resolve any issues.
Take part in marketing and new business activities including completing tender responses, attending pitches, and presenting at site visits.
Provide expert advice solutions to pensions queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions industry, and providing technical support to more junior staff.
Drive and support automation projects across the team.
Provide guidance to team members on items such as utilisation and recoverability so there's more of an awareness at all levels.
Attend trustee meetings when opportunities arise.
Provide guidance to senior team members on fees to quote for ad-hoc projects/service upgrades.
Sign out non-standard letters in response to client and member queries.
Your Profile: Essential Criteria: Previous pensions administration experience of Defined Benefit (DB) schemes including leavers, retirements, deaths, transfers in, transfers out, monthly processing, and investment, benefit statements, renewals, and pension increases.
Experience of current pensions legislation and framework is essential, especially the regulatory requirements of the various Pensions and Finance Acts which impact on pensions administration.
Previous supervisory or workflow management experience is required ideally including performance monitoring, appraisals, recruitment, etc.
Third-party pensions administration experience preferred, although strong all-round experience within an in-house pensions department which is not purely process-driven will be considered.
Able to demonstrate a numerical aptitude evidenced by work-related experience or academic achievements.
IT proficient, particularly in Microsoft Word, Excel, Outlook & Power Point.
Strong presentation skills to assist with prospect pitches and trustee meetings.
What We Offer: Competitive salary Participation in annual discretionary Bonus Scheme 25 days holiday plus flexibility to buy or sell holiday Flexible Bank holidays Pension scheme, matching contribution structure Healthcare cash plan Flexible Benefits Scheme to support you in and out of work Life Assurance cover, four times basic salary XPS Rewards (offers High Street discounts and savings) Employee Assistance Programme Access to a digital GP service Paid volunteering day when participating in Company-organised events Staff referral scheme What Next: If you feel XPS could be the next step on your career ladder, please apply directly via the links provided.
We will consider all applicants and respond swiftly.
Please discuss with the recruitment team if you require any adjustments to the recruitment process.
The successful candidate will need to demonstrate the following requirements: Right to Work confirmation DBS Disclosure check Employment or educational references covering five years Satisfactory credit check Inclusivity Statement: We continuously strive to build an inclusive workplace where all forms of diversity are valued.
Please note we reserve the right to close our vacancies early and we only accept CVs direct from candidates or our preferred supplier list.
XPS tries wherever possible to respond to all applicants.
If you have not heard from us within 28 days of your application, please assume you have been unsuccessful on this occasion.
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