Justice and Attorney-General (Organisation site)
Client Services; Queensland Civil & Administrative Tribunal; Courts and Tribunals; Brisbane City
As an Administration Officer, you will be responsible for providing general administrative tasks, registering and data inputting of QCAT applications, photocopying, and assisting with front counter and telephone enquiries from the public, including vulnerable members of the community, with professionalism and sensitivity.
Flexible work arrangements are available; however, given the operational requirement of this role, some flexible work options may be limited.
This continuous applicant pool is open for candidates interested in employment opportunities as a temporary Client Services Officer to fill vacancies due to permanent staff on leave, higher duties, or secondment.
Applications will be reviewed and considered when vacancies are identified. The submission of an application to this applicant pool does not guarantee an offer of employment.
Job details Position status: Fixed Term Temporary
Position type: Flexible full-time
Occupational group: Administration
Classification: AO2
Workplace Location: Brisbane City
Job ad reference: QLD/584403/24
Closing date: 12-Aug-2025
Yearly salary: $58286 - $69405
Fortnightly salary: $2234.10 - $2660.30
Job duration: Various end dates with possible extension
Key responsibilities: Undertake accurate computer-based processing and data entry using QCAT's file management systems and recording programs. Prepare and update documents using Microsoft Office programs such as Word, PowerPoint, and Excel. Effectively and efficiently manage the needs of clients and the general public by using appropriate questioning, problem-solving, negotiation, and conflict management skills. Prioritise tasks in a fast-paced and high-volume environment to ensure customer service standards and timeframes are met, and to ensure effective hearing support services are provided. Provide accurate information to registry staff and Tribunal members in a professional and friendly manner. Provide general administrative tasks as required by Team Leaders and/or Managers to support the delivery of services within QCAT. Technical skills, abilities, and cultural capability: Intermediate skill in computer applications (Microsoft Office suite) and the ability to quickly learn and adapt to new systems. Performs repetitive work according to set procedures. Completes workload within established timeframes and adjusts priorities quickly as circumstances dictate. Establishes and maintains cooperative working relationships with co-workers, stakeholders, and the public. Speaks effectively with persons of various social, cultural, economic, and educational backgrounds. Contributes to workplace equity, diversity, respect, and inclusion that enriches our culture of response and inclusion. Applications to remain current for 12 months. Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
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