About the role
A rewarding opportunity for a passionate Dementia professional to join the DementiaCentre team at HammondCare on a Fixed Term Full-Time Contract until June 2026at our Perth Office.
Are you ready to drive change, combine caring, creativity and allied health and/or clinical skills to solve problems? Join the DementiaSupport Australia Team to deliver Australian Government funded dementia behaviour support services. Apply your expertise in assessment and biopsychosocial approaches, implement practical, innovative and non-pharmacological strategies to prevent, minimise or respond to changes in behaviour related to dementia, anywhere in Australia.
Responsibilities Provide dementia-specific behaviour management recommendations over the phone, via live chat and through phone support case management.Provide advice to reduce the impact of behaviours on people living with dementia, their carers and staff.Work closely with colleagues and teams to provide information and data which reports statistics and information collected regarding calls and live chat.Effectively manage customer complaints or challenging situations as they arise, with early notification to the Team Leader when necessary.Implement service improvement solutions across the phone and live chat team consistently and efficiently.Flexibility to work across a variety of shifts throughout the weekWhat do we need from you? Expertise in supporting people living with dementiaExperience in Australian residential aged care and or community aged careHigh level of negotiation, communication and relationship building skillsExcellent problem solving, analytical and decision-making skillsAbility to prioritise multiple tasks and meet deadlinesExcellent written and verbal communication skillsHigh attention to detail and accuracyEmpathy and patienceRelevant qualifications in Allied Health, Nursing, Aged Care or Mental Health highly desirableWhat's in it for you? Market leading remunerationSalary packagingFlexible working hoursAccredited dementia specific training & career development opportunitiesLeave benefits – purchased additional annual leaveReward and Recognition ProgramDiscounted healthcare memberships and access for individuals or families to local gym, pool and fitness centresFree independent and confidential counselling sessions through our Employee Assistance Program.Ready to make a change? Apply Now! All short-listed applicants will be asked to consent to a criminal record check and provide evidence of Influenza and COVID vaccinations For more info on DSA, check out our website:https://careers.hammond.com.au/jobs/search/dementia-expertise
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