ROLE: Delivery Lead OFFICE: Perth, Australia About Us: We are Two Circles, a Sports & Entertainment Marketing business focused on growing audiences and revenues by understanding fans. We work with clients to help them influence fan behavior and leverage insights to enhance their business outcomes. Our platforms and services are trusted by over 900 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike, and Amazon. With nearly 1000 employees across 14 offices, we deliver work for sports and entertainment businesses worldwide.
JOB DESCRIPTION We are looking for a great communicator and collaborator with experience in roles such as delivery lead, account manager, project manager, or customer success lead to deliver world-class services for our sporting clients. You will work within our Digital Products team, interfacing regularly with Product Leads, QAs, Technical Leads, Developers, and clients' representatives across multiple projects.
Reporting to the Head of Delivery, you will play a crucial role in delivering support services to our major sporting clients and ensuring strong relationships are built for future engagements. You will lead small projects and platform enhancements, proactively engaging with clients to uncover new opportunities for Two Circles to support their business growth.
The projects we deliver commonly include websites, mobile applications, and digital marketing products, supported by technology such as CMS, CRM, Data Warehouses, CDP, identity tools, and various digital marketing tools.
In your day-to-day work, you will collaborate with Product Managers and development teams to understand project contexts and client needs. You will use your experience and soft skills to engage proactively with client representatives, manage ongoing project delivery, and demonstrate the value provided by the Two Circles team. You will also be responsible for first-line support, including initial triage, prompt investigation, and resolution of support incidents according to SLAs, as well as quality assurance, release approval, and client communications.
This is a unique opportunity to work with major sports, positively impacting people's health and wellbeing within a modern and engaged team.
You will be successful in this role if you are organized and thrive in environments where you can bring clarity to uncertainty. You need to be comfortable talking to client stakeholders at various levels to understand their challenges and collaborating with our engineering and product teams to find optimal resolutions while delivering maximum value to our clients.
This is a Hybrid role, preferably located in the Western Australia time zone, to work closely with our Melbourne office and our Head office in the UK (London), with two days per week spent in our Perth office preferred.
Key Responsibilities: Lead the delivery of client projects and provide ongoing support activities, ensuring high-quality services and client communications.Lead regular client and internal meetings, develop comprehensive reports, plan future initiatives, and report on past progress to clients.Monitor and triage tickets raised in our support portal and provide first-line support in collaboration with the engineering team.Ensure proactive communication and regular status updates to clients.Engage regularly with clients to build relationships and uncover new opportunities for future engagements.Collaborate with the Two Circles team to improve the efficiency of our support process.Perform user acceptance testing prior to release.Review and manage project budgets and time spent to ensure profitable engagements.Work with technical aspects of projects such as APIs, databases, and mobile apps.Requirements Skills: Minimum 1-2 years of experience as a Delivery Lead, Customer Success Lead, Project/Account Manager, or similar role.Demonstrable experience in a client-facing capacity.Proven track record of managing and delivering multiple technology projects successfully.Ability to foster open communication between Two Circles and clients.Demonstrated accountability and autonomous work ethic.Ability to navigate complicated support environments and leverage previous experience for successful delivery.Ability to foster a continuous improvement mindset among the team.Confidence to make decisions without perfect information.High attention to detail and natural curiosity towards problem-solving.Desirable Agency or consultancy experience.Experience in pre-sale activities and uncovering new opportunities.A keen interest in sports and the positive effects we have on our clients' businesses.Two Circles is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage all types of candidates to apply for roles at Two Circles and invite you to fill out the Equality & Diversity Monitoring Form as part of your application. This form does not ask for your name or any personally identifiable information.
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