Delivery Consultant

Are you a business analyst, systems analyst or project officer looking for a role with plenty of variety, great development opportunities but still love getting your hands dirty on the tools?
We're an established software company, focused on developing and delivering our industry-leading Condor investigative case management solution, to the law enforcement, anti-corruption, regulatory and national security and intelligence community.
You'll join our agile multi-disciplined delivery and ongoing support team, working to implement our out-of-the-box solutions to our customers specific requirements.
You'll manage onboarding our new customers, by running discovery sessions with customers, documenting their processes and configuration requirements, assist with system configuration, manage our QA testing and coordinate customer user acceptance testing, and conduct training sessions.
We also value building strong ongoing partnerships with our customers, so you'll take the customer knowledge you've developed, and take a lead role in continuing support for the customer, resolving any issues and assisting them in continually evolving their solution to meet their changing requirements.
Your experience with our customers will also provide value to our Product team, assisting in design and validation of new product features.
For this role, skills & experience in the following areas will be highly valued:
Business analysis skills and/or qualificationsAt least two years full-time experience in a business analyst, software delivery or customer success roleAn understanding of investigative processes and case management systemsExperience working in a vendor/client relationshipAbility to form strong internal and customer relationshipsExcellent problem solving abilityImpeccable presentation and communication skills, both verbal and writtenExperience working with JIRA and ConfluenceWe're looking for people who'll thrive in a small team environment, who enjoy having a lot of variety in their day-to-day work, and are happy pitching in wherever required.

We're an agile team, so you'll be happy to work on whatever the day's priority is, and can work collaboratively, under direction or under your own steam.
You'll have the opportunity to grow and develop, with scope to evolve your role in a number of directions based on talent and interest.
We do encourage our collaborative team to work together in our comfortable, well-located office in the city, but flexible work arrangements, including hybrid/remote working, are also definitely an option.
Given the nature of our work and customer base, candidates must have a current Australian security clearance or be capable of being cleared (ie.
must have Australian citizenship).
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