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Flexible locations across Brisbane or Sydney Full-time contract through to 30 April 2025 The Insights Analyst plays a key role within the Advocacy & Oversight team, ensuring the quality, accuracy, and integrity of customer feedback data across the Bank. This role is responsible for meeting operational and regulatory reporting requirements, while also working closely with systems and data teams to provide a comprehensive view of data assets within the Group Customer Advocate team. A primary focus of the role is to enhance the Bank's understanding of customer complaints by supporting business users and optimising insights generated through various reports. Additionally, the role ensures that operational processes are well-documented and user guides are maintained for consistency and clarity.
What you'll do Exhibit expertise in Tableau reporting, providing training and self-service support Communicate project and program change to large business user groups Promote treating complaints handling as routine (BAU) in Bank and Insurance sectors Document data dictionary, FAQs, user guides, and maintain content on platforms like SharePoint, Confluence, Collibra Articulate business problems and update procedure guides / standard operating procedures (SOP) Support delivery of BAU reports and build and deploy Enterprise-level Tableau dashboards and datasets Identify areas for improvement to enhance complaints understanding Proficiently navigate data and insights systems (e.g., DB server; AWS, SQL, Tableau dashboards) What you'll bring 2+ years of data analyst experience (desired ) Advanced business intelligence skills (Tableau, dashboard design, deployment, maintenance) Coding knowledge: SQL or Python (desired ) End-to-end data journey understanding Experience in Tableau, MS SharePoint Proficiency in Word, Excel, PowerPoint, Outlook, SharePoint, Confluence or Collibra Stakeholder influencing ability and change management skills Strong communication for reporting to leadership and external audiences What we can offer A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave Discounts and offers on a range of retail favourite stores as well as insurance products Give back to our communities with payroll giving, donation matching and paid volunteer leave Invest in your brighter future with ongoing study support and career development programs Prioritise your work/life balance with our robust employee assistance program and dedicated employee council At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
Advertised: 18 Sep 2024 AUS Eastern Standard Time
Applications close: 18 Oct 2024 AUS Eastern Daylight Time
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