Job Title: Data Analyst / Processing
Company: Forms Express, part of Valsoft Corporation
Location: Geelong, Victoria, Australia (office based)
Type: Full-time
Forms Express is looking for an experienced Data Analyst to join our growing team! About Forms Express: Forms Express, part of Valsoft Corporation, revolutionizes the way payment solutions are delivered. Our innovative and flexible payment options are tailored to meet the unique needs of local government billing.
The Role: As a Payments and Billing System Specialist, you will play a crucial role in ensuring the smooth processing and billing operations for our diverse customer base.
KEY RESPONSIBILITIES Data Analysis and Processing: Handle data processing tasks with a focus on accuracy and attention to detail.Work closely with customer data, ensuring its cleanliness and accuracy.Map data to document templates and generate document output files for various distribution channels.Customer Interaction: Provide exceptional customer support by responding to inquiries and meeting customer deadlines.Collaborate with customers to understand their specific needs and ensure satisfaction.Deliver proofs to customers for validation before final document production.Problem Solving: Methodically resolve data issues and contribute to broader problem-solving efforts.Demonstrate persistence in addressing challenges to ensure the integrity of the billing and payment processes.Communication Skills: Possess excellent communication skills to liaise effectively with both internal teams and external customers.Collaborate with team members and work independently when necessary.Technical Skills: Utilize strong database knowledge, including familiarity with SQL Server, TSQL, and PowerBI.Develop basic web design skills, including JavaScript, HTML, and CSS.Understand basic IT infrastructure to navigate and troubleshoot related issues.Time Management: Exhibit strong time management skills to meet deadlines and handle multiple tasks efficiently.About You: Previous experience in a similar role is preferred with a Bachelor's Degree or equivalent.Strong knowledge of SQL queries is essential.Willingness to learn and progress to more complex tasks, including basic programming coding.Ability to adapt to the dynamic nature of a growing company.Can commute to the Geelong office.Why Forms Express? Innovative Solutions: Be part of a company that is at the forefront of flexible payment solutions, with a unique offering that sets us apart.Career Growth: Opportunities for advancement and professional development as we grow our market presence.Dynamic Environment: A fast-paced, supportive, and collaborative workplace where your contributions are valued.Competitive Compensation: Attractive salary with performance-based incentives.For more information about Forms Express, please visit our website at: https://www.formsexpress.com.au/ We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
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