**Job Title:** Customer Support Specialist
**Company:** Macy's
**Location:** Adelaide, South Australia, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
### Job Description
Macy's is seeking a dedicated and enthusiastic **Customer Support Specialist** to join our dynamic team in Adelaide. If you are passionate about delivering exceptional customer service and thrive in a fast-paced retail environment, this role is perfect for you. This part-time position offers the opportunity to enhance your expertise in customer support while working for one of the most iconic retail brands.
### Key Responsibilities
As a Customer Support Specialist, you will be the first point of contact for our customers, providing them with top-notch assistance and support. Your responsibilities will include:
- **Customer Engagement:** Greet and assist customers in a friendly and professional manner, addressing inquiries and concerns via phone, email, or in-person interactions.
- **Issue Resolution:** Utilize problem-solving skills to effectively resolve customer issues, complaints, and queries promptly, ensuring complete customer satisfaction.
- **Product Knowledge:** Stay up-to-date with Macy's product offerings and promotions to provide accurate information to customers and facilitate easy purchasing decisions.
- **Data Entry and Management:** Accurately document customer interactions, process orders, and maintain up-to-date customer information in our operating systems.
- **Collaboration:** Work closely with team members and other departments to ensure a seamless customer experience while actively participating in team meetings and brainstorming sessions.
- **Feedback Collection:** Gather customer feedback and insights to help the team identify trends, areas of improvement, and innovative approaches to enhance service delivery.
- **Training Participation:** Engage in ongoing training sessions and professional development opportunities to enhance your skills and knowledge related to customer service practices.
- **Adaptability:** Exhibit flexibility to meet changing customer demands and adjust to varying work schedules.
### Requirements
- **Education & Experience:** High school diploma or equivalent; 1 year of experience in a customer service or retail role preferred.
- **Technical Skills:** Proficiency in basic computer applications (MS Office Suite, customer relationship management (CRM) software) and comfort with learning new technologies.
- **Personality Traits:**
- Resourceful: Ability to find quick and clever ways to overcome difficulties.
- Motivated: Demonstrates a strong desire to contribute to team goals and provide excellent service.
- **Soft Skills:**
- **Decision-Making:** Ability to make informed decisions and recommendations to resolve customer issues effectively.
- **Adaptability:** Willingness to adjust to changes in a fast-paced environment and handle evolving customer needs.
- **Communication Skills:** Excellent verbal and written communication skills to clearly convey information and build rapport with customers.
### Benefits
Macy's is committed to ensuring a rewarding and supportive work environment. We offer a competitive benefits package, including:
- **Free Food:** Enjoy complimentary meals during your shifts.
- **Free Accommodation:** Access to free housing arrangements for eligible employees.
- **Training & Professional Development:** Benefit from training programs designed to further your skills and career advancement.
### Working Environment
At Macy's, we embrace creativity and innovation. Join us in an environment that encourages you to think outside the box and develop fresh ideas, while surrounded by supportive colleagues who share your passion for customer service.
### Application Deadline
If you are ready to join our team and contribute to the exceptional experiences we deliver to our customers, please submit your application by **October 6, 2024**.
### Equal Opportunity Statement
Macy's is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage all qualified individuals to apply, regardless of race, gender, sexual orientation, age, disability, or any other dimension of diversity.
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We look forward to receiving your application and potentially welcoming you to the Macy's family!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.