Company Description By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.?
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!?
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.?
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Job Description Provide passionate, knowledgeable and friendly service to external and internal guests at all timesAssist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and featuresCheck guests in and out of the Property accurately and in a timely mannerGreet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all timesHandle guest enquiries and provide information on local attractions - give directions as requiredTake reservations as required in the absence of the Reservations Team.Answer all telephone calls within three rings in a professional manner according to brand standardOrganise and distribute the delivery of guest messages and mailRecord guest comments for the information of the Head of DepartmentSet up guest accounts accuratelyReconcile cashier floats at the completion of each shift maintaining an accurate floatDocument all transactions and alterations to accountsCarry out transactions foreign currency accuratelyCollect payment of accounts and issue receipts accordinglyEnsure all guest details are fully updated on PMS system to ensure Property information is correctEnsure guests who are not Accor ALL members are briefed on features and benefits and signed up to the loyalty program Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of serviceRead all communication material at the commencement of each shiftEnsure special requests are actioned appropriately and in a timely mannerMaintain the cleanliness and the presentation of the front desk at all times Qualifications Previous customer service experience, preferably in a Hotel environmentStrong knowledge of computer systems including Microsoft Office and preferably in Opera.The ability to work a flexible 7-day roster.Exemplary written and verbal communication skillsWell-presented with a natural ability to build rapport both in person and over the telephoneStrong focus and passion for hotel operationsAbility to deliver excellent customer serviceAbility to provide prompt and efficient service including upselling advantageousSelf-motivated with positive and professional attitudeProven ability to multi-task, work under pressure, and think on your feetWell-presented with a natural ability to build rapport both in person and over the telephoneGood interpersonal skills with ability to communicate with all levels of team membersFlexible and able to embrace and respond effectively to changeRole model in Accor values and Heartist culture Additional Information You are the reason why we are a successful Hotel company. We have an array of benefits to thank you for your wonderful work such as staff discount systems known as ALL Heartists, Annual Service Recognition, Tenure Recognition and Living on Site Provisions for remote locations.