Customer Support Specialist

Job Description:Eastman Chemical Company is seeking a passionate and confident Customer Support Specialist to join our team in Adelaide, South Australia. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer support roles and possess strong leadership and people management skills.

Responsibilities:- Provide exceptional customer service to clients via phone, email, and in-person interactions- Act as a liaison between customers and internal departments to resolve issues and inquiries- Understand and communicate product information, pricing, and delivery schedules to customers- Manage and maintain customer accounts, ensuring accuracy and timely updates- Collaborate with sales and marketing teams to promote products and services- Identify opportunities for improvement in customer support processes and procedures- Handle customer complaints and provide solutions in a professional and timely manner

Requirements:- Minimum of 2 years of experience in customer support roles- Strong communication and interpersonal skills- Ability to work independently and as part of a team- Excellent organizational and time management skills- Proficiency in Microsoft Office and CRM software- Bachelor's degree in Business Administration or related field preferred

Personality traits:- Passionate about delivering excellent customer service- Confidence in handling challenging situations with customers

Soft skills:- Leadership skills to effectively manage customer support team members- Ability to manage and resolve conflicts with customers in a professional manner

Benefits:- Relocation allowance for out-of-town candidates- Medical coverage for employees and their families- Free accommodation for employees relocating to Adelaide

Working environment:Join Eastman Chemical Company and be part of a team that pioneers change and sets industry benchmarks. We offer a dynamic and collaborative work environment where your contributions are valued and recognized.

Equal Opportunity Statement:Eastman Chemical Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.