The role, at a glance: The Customer Support Specialist II is responsible for processing orders using our Enterprise Resource Planning (ERP) system, managing the order through the fulfillment process using a ticketing system and providing Biamp customers with the highest level of service possible. How you'll contribute: Respond to customer inquiries and provide speedy and thorough resolution to customer issues to ensure customer satisfaction Utilize company ERP system to process purchase orders accurately and efficiently Use company CRM system to manage work queue and verify customer product certifications before processing purchase orders Answer customer inquiries via phone and email regarding lead time, the status of purchase orders, backorder materials, etc. Review purchase orders against quotes to verify pricing before booking into the ERP system Work with customers to resolve pricing issues on PO's as they occur Communicate on a global level Adaptation of ERP functionality across global business platforms You'll also support with: Working with the sales team to obtain approval on drop-ship orders and to verify that the discounts listed on purchase orders are valid Working with sales operations team to prioritize orders as needed when inventory is limited Building rapport with new and repeat customers by providing exceptional customer service through email and phone interactions. Reviewing and executing change orders/correction requests Other duties as assigned by your supervisor A successful candidate should have: Associates degree or 2+ years relevant work experience Experience with professional phone interactions on a B2B level Familiarity and experience with ERP systems/ticketing systems Moderate to advanced knowledge of Microsoft Office Suite (Excel, Word, Outlook, Teams) Excellent written and verbal communication skills in English Ability to collaborate with a diverse cross-functional team spread throughout the globe Ability to prioritize, manage multiple tasks and meet daily deadlines Embrace continuous improvement philosophy Work environment: This is an onsite position based in Brisbane Routine use of standard office equipment No travel is expected for this position Who is Biamp?
We make the world's most extraordinary audio and video solutions.
For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication.
From the smallest of rooms to the largest of venues, we empower true human connection in every space.
As we grow to meet our customers' needs and evolve to address the challenges of tomorrow, one guiding principle remains the same: Biamp connects people through extraordinary audiovisual experiences About our company: At Biamp, we believe the employment relationship should be reciprocal.
We want you to love your job, and we want your expertise and knowledge to help drive our business forward.
We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection.
We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don't succeed.
We look for people who desire the best from themselves and encourage the same from their coworkers.
Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.
Biamp is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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