Customer Support Site Supervisor

The Opportunity: Join Komatsu in Kalgoorlie as a Customer Support Site Supervisor, overseeing the efficient operation of our Parts Department.
You'll lead a team of Customer Support Representatives, ensuring high customer satisfaction by managing parts sales, orders, and enquiries with a focus on timely and effective service.
As a Customer Support Site Supervisor you will manage the CSRs rosters, provide staff training, and feedback, and identify any area of improvement.
Roster: Monday – Friday & every 3rd Saturday
Annualised Wages: $115,206.00 + Super + 5% Annual Bonus + On Call Allowance
Role Located: Kalgoorlie
Komatsu benefits: Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits Financial: Income Protection Insurance provided through our company superannuation fund Career: Recognition, awards, flexibility, further education studies and internal career development Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents Referral Program: $3,000 referral payment for referring a successful new employee to Komatsu What we are looking for: Proven experience in team supervision. Trade qualifications are highly regarded but not mandatory. Excellent verbal and written communication skills Able to build and maintain professional relationships with internal and external stakeholders Inventory and warehouse experience desirable Forklift licence desirable Ready to get started? Simply hit the apply now button!
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