**Job Title:** Customer Support Representative - Remote Work
**Company:** Targa Resources
**Location:** Adelaide, South Australia, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience Required:** 4
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### Job Description:
Targa Resources is seeking a dedicated and passionate Customer Support Representative to join our dynamic team in a remote capacity. As a customer-centric organization, we are committed to providing exceptional service that exceeds our clients' expectations. This is an exciting opportunity to be part of a collaborative environment that encourages calculated risk-taking to drive innovation and progress.
### Key Responsibilities:
- **Customer Interaction:** Serve as the primary point of contact for customer inquiries via phone, email, and chat. Provide clear, accurate, and timely responses to customer questions and concerns.
- **Issue Resolution:** Effectively resolve customer issues by diagnosing the root cause and providing appropriate solutions. Document all interactions and follow up to ensure customer satisfaction.
- **Product Knowledge:** Maintain a thorough understanding of Targa Resources' products and services to offer insights and recommendations tailored to customer needs.
- **Feedback Collection:** Actively solicit and document customer feedback to identify trends and areas for improvement. Collaborate with the product and marketing teams to relay relevant information.
- **Training and Support:** Assist in training new team members and sharing best practices within the customer support team to enhance overall performance and service quality.
- **Process Improvement:** Identify and recommend process improvements to enhance operational efficiency and service quality. Participate in brainstorming sessions to devise innovative solutions.
- **Reporting:** Generate regular reports on customer interactions, trends, and feedback to management. Use this data to help shape customer support strategies.
- **Leadership:** Demonstrate exemplary leadership skills by guiding customers through complex issues and fostering a sense of trust and rapport with clients.
### Requirements:
- **Experience:** A minimum of 4 years of experience in a customer support role, preferably in a remote work environment.
- **Technical Skills:** Proficient in using customer support software and CRM systems (e.g., Zendesk, Salesforce). Familiarity with data analysis tools is an advantage.
- **Personality Traits:** Must be dedicated and passionate about providing exceptional customer service.
- **Soft Skills:** Strong leadership and negotiation skills are required to effectively manage customer expectations and resolve conflicts.
- **Communication:** Excellent verbal and written communication skills. Ability to articulate complex concepts clearly and concisely to customers of varying technical backgrounds.
- **Problem Solving:** Strong analytical and problem-solving abilities to diagnose issues and implement timely solutions.
- **Adaptability:** Willingness to learn and adapt to changes in processes, technology, and customer needs.
### Benefits:
- Free accommodation provided
- Parental leave policies in place to support family needs
- Company transportation options available
### Working Environment:
At Targa Resources, we foster a working environment that encourages calculated risk-taking to drive innovation and progress. We believe in empowering our employees to explore new ideas and take initiative in their roles, resulting in a forward-thinking and dynamic workplace.
### Application Deadline:
Interested candidates should apply by **October 10, 2024**.
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**Equal Opportunity Statement:**
Targa Resources is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We welcome all applicants and encourage everyone to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
