**Job Title: Customer Support Representative**
**Company: NetApp**
**Location: Adelaide, South Australia, AU**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
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### Job Description:
Join the dynamic team at NetApp as a Customer Support Representative, where you will play a vital role in ensuring client satisfaction and maintaining our reputation as a leading service provider in the technology sector. This part-time position is perfect for individuals who are at the start of their professional journey and are passionate about delivering exceptional customer service.
### Key Responsibilities:
- **Customer Interaction:** Serve as the first point of contact for customers, addressing inquiries, concerns, and requests via phone, email, and chat in a professional and timely manner.
- **Problem Resolution:** Identify customer issues and provide effective solutions, collaborating with other departments as necessary to resolve problems quickly and efficiently.
- **Documentation:** Maintain accurate records of customer interactions, ensuring that all issues are documented and tracked in the company's customer relationship management (CRM) system.
- **Follow-Up:** Conduct follow-ups with customers to ensure complete satisfaction with service provided and to gather feedback on their experiences.
- **Product Knowledge:** Develop a thorough understanding of NetApp's products and services in order to effectively assist customers and offer guidance and recommendations.
- **Training Participation:** Engage in ongoing training and development opportunities to improve customer service skills and stay current on product updates.
- **Customer Advocacy:** Act as an advocate for the customer within the company, articulating feedback and suggestions to improve the customer experience.
- **Team Collaboration:** Work closely with the customer support team to enhance efficiency, share best practices, and contribute to team goals.
### Requirements:
- **Education:** A high school diploma or equivalent; a degree in a relevant field is an advantage but not mandatory.
- **Experience:** No prior experience required; however, experience in customer-facing roles will be considered a plus.
- **Personality Traits:**
- Energetic: Have a positive, enthusiastic demeanor that contributes to a supportive and engaging work environment.
- Resourceful: Proactively seek answers and solutions, ensuring customers receive attentive and efficient service.
- **Soft Skills:**
- Persuasion: Ability to influence customers positively and guide them toward effective solutions.
- Time Management: Skilled in prioritizing tasks and managing time effectively to handle multiple inquiries and responsibilities.
- **Technical Skills:** Basic computer proficiency, including familiarity with email, chat, and CRM systems.
### Benefits:
- **Free Accommodation:** Enjoy complimentary housing during your employment, easing your adjustment to Adelaide.
- **Relocation Allowance:** Get financial support tailored for those moving to the area, helping to cover costs linked to your move.
- **Gym Membership:** Maintain your well-being with a complimentary gym membership, promoting a healthy lifestyle.
### Working Environment:
At NetApp, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Join us in a workplace that values individuality, encourages collaboration, and recognizes the contributions of every team member.
### Application Deadline:
Please submit your application by October 10, 2024. We encourage you to showcase your energy and resourcefulness in your application to demonstrate why you will be an excellent fit for our team!
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**Equal Opportunity Statement:**
NetApp is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or other characteristics protected by law.
We look forward to your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
