Customer Support Representative

Job Description:

Alaska Air Group is seeking a part-time Customer Support Representative to join our team in Canberra, Australian Capital Territory. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to start their career in the airline industry.

Responsibilities:- Provide exceptional customer service to all passengers, both in-person and over the phone- Assist passengers with booking flights, changing reservations, and resolving any issues or concerns- Handle and resolve customer complaints in a professional and timely manner- Collaborate with other team members to ensure seamless operations and exceptional customer experiences- Utilize negotiation skills to find solutions that benefit both the customer and the company- Act as a project manager for special customer service initiatives to improve overall customer satisfaction- Maintain accurate records of customer interactions and transactions- Stay informed about airline policies, procedures, and regulations to better assist customers

Requirements:- Hardworking and motivated individual willing to go above and beyond for our customers- Proficient in negotiation and project management skills- Excellent communication and interpersonal skills- Ability to work well under pressure and in a fast-paced environment- Strong attention to detail and problem-solving abilities- Willingness to learn and adapt to new situations- Comfortable using computer software and systems- Must be legally eligible to work in Australia

Benefits:- Employee discounts on flights and hotel accommodations- Opportunities for training and professional development- Free accommodation for employees who need to travel for work- A supportive working environment focused on exceeding customer expectations and delivering delight

Equal Opportunity Statement:Alaska Air Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 3, 2024

If you have a passion for providing excellent customer service and are looking to kickstart your career in the airline industry, we encourage you to apply for this exciting opportunity with Alaska Air Group.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.