Customer Support Officer - Work From Home

Job Description:

As a Customer Support Officer at Lam Research, you will be responsible for providing exceptional support to our customers from the comfort of your own home in Perth, Western Australia. This part-time position at associate level requires a minimum of 3 years of experience in a customer support role.

Responsibilities:
1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Troubleshoot technical issues and provide solutions to customers.
3. Handle customer complaints and ensure a satisfactory resolution.
4. Maintain accurate records of customer interactions and transactions.
5. Collaborate with other team members to improve the overall customer support process.
6. Stay up-to-date on company products and services to better assist customers.

Requirements:
1. Demonstrated experience in a customer support role.
2. Excellent communication skills and the ability to empathize with customers.
3. Independent and resourceful mindset to solve customer issues efficiently.
4. Strong planning skills to manage workload effectively.
5. Persuasion skills to turn potentially negative customer experiences into positive ones.

Benefits:
1. Company-provided equipment for remote work.
2. Vision insurance to help cover the cost of eye care.
3. Life insurance for financial security for you and your loved ones.

Working Environment:
At Lam Research, we support our employees in their personal and professional development. You will have access to training and resources to enhance your skills and grow within the company.

Deadline to apply: ********

Equal Opportunity Statement:
Lam Research is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We celebrate diversity and are dedicated to providing equal opportunities for all individuals regardless of race, gender, age, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.