Online Chat Support Specialist

Job Description:

Citizens Financial Group is seeking a dedicated and adaptable Online Chat Support Specialist to join our team in Perth, Western Australia. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role and possess excellent communication skills.

Responsibilities:- Provide online chat support to customers, addressing inquiries, resolving issues, and providing guidance on products and services.- Assist with troubleshooting technical issues and escalate complex problems to the appropriate team.- Maintain a high level of customer satisfaction by delivering exceptional service in a timely and professional manner.- Collaborate with colleagues to improve processes and enhance the overall customer experience.- Keep detailed records of customer interactions and transactions.

Requirements:- 4 years of experience in a customer service or online support role.- Excellent written and verbal communication skills.- Strong planning and organization abilities.- Demonstrated ability in people management.- Ability to work independently and as part of a team.- Proficiency in using chat support software and other relevant tools.

Benefits:- Vision insurance- Dental insurance- Visa sponsorship

Working Environment:At Citizens Financial Group, we value autonomy and independence, trusting our employees to excel in their roles. We offer a supportive and inclusive work environment where individuals can thrive and grow professionally.

Deadline to apply: July 7, 2024

Equal Opportunity Statement:Citizens Financial Group is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.