Get to Know the Role:Border Express currently has an exciting opportunity for an experienced Key Accounts Customer Support Officer to join our team at our Melbourne branch. We are looking for a process-focused individual, who is motivated by building teamwork, prompting a culture of respect based on Border Express's core values and continuing to provide outstanding service to our customers.
Duties: Providing high level of service and communication to key internal and external stakeholders;Answering phone calls and escalating as appropriate;Actioning email enquiries promptly and responding with professionalism;Proficiently raising queries in the internal system (training will be provided).Skills and Experience: Demonstrated ability to assist customers with queries in a timely and efficient manner;Ability to multitask seamlessly between tasks like handling high priority tickets, answering calls and compiling daily/weekly/monthly reports;Excellent telephone manner;Well-developed time management, communication and conflict resolution skills;Initiative, drive and a willingness to be an active member of the team;Strong written, verbal and listening skills are essential;Strong attention to detail;Basic data entry skills.Get to know Border Express: At Border Express we're committed 100% to providing the very best supply chain services for Australia.
Our business is working towards a fully supported regional network model to be the best carrier out to regional Australia with full visibility.
We are an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.
We are committed to achieving a diverse workforce and strongly encourage applications from all cultures, languages, abilities, sexual orientations, and gender identities.
We work hard to create a safe and inclusive environment for all.
We encourage and support our team members to grow their careers with Border Express, by providing ongoing opportunities and development to grow and make a real difference.
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